Missing Salesforce records

Email thread

Neil Entwistle reported Salesforce records missing from the brain. Bethan Lister found a sync issue on BG-Demo's side and fixed it, and Neil confirmed on 4 Dec 2024 that everything was coming through.

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What was said

What this says

As at Fri 9 Oct 2026

Neil Entwistle reported Salesforce records missing from the brain. Bethan Lister found a sync issue on BG-Demo's side and fixed it, and Neil confirmed on 4 Dec 2024 that everything was coming through.

Ask: Neil reported a batch of records from the last few weeks missing from the Salesforce connector.

Customer view: he did not complain, and closed the thread thanking Bethan for the quick fix.

Next: the fault was on BG-Demo's side and went unnoticed for weeks. It is worth checking the connector for further gaps.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2024-11-26

Last message2024-12-04

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Messages

Bethan Lister 26 Nov 2024 15:09
to Neil Entwistle
Hi Neil, Just so I've got this right, you're seeing some missing data in your Salesforce connector, is that correct? Can you tell me what's not showing up? Thanks, Bethan
Neil Entwistle 29 Nov 2024 12:44
to Bethan Lister
Hi Bethan, Yes, that's it. A batch of records from the last few weeks aren't coming through to the brain even though they're in Salesforce. Not sure what's going on. Cheers, Neil
Bethan Lister 4 Dec 2024 14:07
to Neil Entwistle
Thanks, Neil. I've looked into this and found a sync issue on our end, we've now fixed it and your records should come through on the next refresh. Can you try that and let me know what you see? Thanks, Bethan
Neil Entwistle 4 Dec 2024 16:53
to Bethan Lister
Brilliant, they're all coming through now. Sorted. Thanks for getting that fixed so quickly. Cheers, Neil

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help