Data sync issue: Zendesk

Email thread

Support thread: Zendesk records stopped loading. After a manual sync Ed Duckworth confirmed on 27 Apr 2026 that records came through and everything works. Resolved, with slow customer replies.

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What was said

What this says

As at Fri 9 Oct 2026

Support thread: Zendesk records stopped loading. After a manual sync Ed Duckworth confirmed on 27 Apr 2026 that records came through and everything works. Resolved, with slow customer replies.

Ask: Bethan Lister asked Ed to check credentials and run a manual sync. Ed said no new records had arrived since the previous Tuesday and the credentials looked fine.

Customer view: Ed replied after two days and then after a further five, but the outcome was positive: the manual sync worked.

Next: The cause of the stall is not shown, so a repeat is possible.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2026-04-20

Last message2026-04-27

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Messages

Bethan Lister 20 Apr 2026 10:15
to Ed Duckworth
Hi Ed, I've picked this up on the Zendesk connector. Just so I've got this right: your records stopped loading last week, is that correct? Can you check that the credentials are still valid on your end and try a manual sync. Then let me know what you see. Thanks, Bethan
Ed Duckworth 22 Apr 2026 10:37
to Bethan Lister
Hi Bethan, Yes, that's right: no new records since last Tuesday. I've checked the credentials and they look fine. Let me try the manual sync and I'll get back to you. Thanks, Ed
Bethan Lister 27 Apr 2026 08:32
to Ed Duckworth
Hi Ed, Just chasing in case you got a chance to run that manual sync. Thanks, Bethan
Ed Duckworth 27 Apr 2026 10:13
to Bethan Lister
Hi Bethan, Sorry for the delay. I ran it yesterday and the records came through fine. Looks like everything's working now. Cheers, Ed

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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