Reminder: outstanding subscription invoice INV-010-0002

Email thread

Lorena Diaz replied to Rachel Dunmore's second reminder for the £50k Growth invoice: she cannot find it, needs a PO number, and says it is not addressed to the paying entity. She cannot release payment until resolved.

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As at Fri 9 Oct 2026

Lorena Diaz replied to Rachel Dunmore's second reminder for the £50k Growth invoice: she cannot find it, needs a PO number, and says it is not addressed to the paying entity. She cannot release payment until resolved.

Ask: Rachel asked for the PO number and an expected payment date, and offered to reissue to a different paying entity.

Customer view: Lorena says the invoice is not in her payables queue and is likely addressed to the wrong entity. Payment is on hold, so this looks like a billing data issue rather than a dispute of value.

Next: BG-Demo needs to supply the PO reference and correct the addressee.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typebilling

Messages2

First message2026-03-25

Last message2026-03-25

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Messages

Rachel Dunmore 25 Mar 2026 14:42
to Lorena Diaz
Dear Lorena, This is a second reminder regarding the following invoice. Please find the details below, for your records. Invoice number: INV-010-0002 Issued: 2 Feb 2026 Due: 4 Mar 2026 Net amount: £50,000 VAT: £0 Gross amount: £50,000 Status: unpaid The invoice is now past its due date and our ledger shows no payment against it. It covers the annual Growth subscription for Wexmoor Property Group. Could you confirm the PO number, and let me know when payment is expected? If the invoice needs to be reissued to a different paying entity, tell me the exact name and I will take care of it. Kind regards, Rachel Dunmore Finance Manager
Lorena Diaz 25 Mar 2026 15:47
to Rachel Dunmore
Hello Rachel, I'm unable to locate this invoice in our payables queue. Please provide the PO number it relates to. It also needs to be addressed to the paying entity, which I don't think it is at present. I can't release payment until that is resolved. Thank you, Lorena

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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