Your Growth subscription renewal: notice and next steps

Hello Rajesh, I'm Amara, your Customer Success Manager at BB-Demo, and this is your formal renewal notice. Harrowden's Growth subscription started on 5 Jan 2026 and runs to 4 Jan 2027. The contracted annual amount is £58,000, covering sixty licensed users. We are aiming to have the renewal agreed by 24 Dec 2026, so that it is settled well before the contract end date. Here's what the numbers say: the average number of active users has crept up compared with last quarter, and the account managers are the heaviest group. What I'd like to do before we talk terms is go through that usage with you properly, by team, so that the renewal conversation is grounded in what Harrowden actually gets from the brain. Who else should have access? Lewis is copied because he is also talking to you about the additional users, and I'd like both pieces to sit together under one renewal, so you only have to make one decision about dates. Could you let me know a time in the next week or so for a short call? Let's get it in the diary. Best, Amara

Amara, Thank you for the notice. Noted on the dates. Before we speak, send me the usage figures in writing: users by team, questions asked, and who is asking them. I want to see how much of it is one or two people. If a tool isn't used, I don't pay for it, so I need to see it earns its place. I would also like the renewal and the extra users on one end date. Lewis has the quote and I have asked him for the same usage detail. Please coordinate with him so I'm not given two different sets of numbers. Once I've read the figures I'll give you a few times for a call. Regards, Rajesh