Onboarding check-in and next steps

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Hamza Akhtar flagged on 20 Jan 2026 that only a handful use the brain against 40 licences. Gemma Holt said account managers are waiting for her go-ahead, and a Friday 14:00 session was agreed.

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Hamza Akhtar flagged on 20 Jan 2026 that only a handful use the brain against 40 licences. Gemma Holt said account managers are waiting for her go-ahead, and a Friday 14:00 session was agreed.

Ask: Hamza wanted more of the team using the brain and proposed reviewing the account managers' questions and naming customer service users.

Customer view: Gemma said most account managers are waiting for her to tell them it is ready, and put the delay down to the retailer review. Adoption is held back by one person's bandwidth, not by a product complaint.

Next: Gemma is to send customer service names. Hamza offered a short note she can forward to the account managers.

AI · claude-sonnet-5-5 · 13 Oct 2026

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Updated 9 Oct 26

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First message2026-01-20

Last message2026-01-21

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Hamza Akhtar 20 Jan 2026 13:21
to Gemma Holt
Hi Gemma, A quick note ahead of our next session. Usage so far is a handful of people, which is normal at this stage, but you have 40 licences and I would like to get more of the team using the brain before we get much further. For the next session I suggest we do two things: look at which questions the account managers have actually been asking, and agree who from customer service joins next. Could you let me know when suits this week or early next? Kind regards, Hamza Akhtar Implementation Consultant, BB-Demo
Gemma Holt 21 Jan 2026 12:50
to Hamza Akhtar
Hi Hamza, Good shout. A few of the account managers have tried it but most are waiting for me to tell them it is ready. My fault, I have been tied up with the retailer review. Thursday this week is no good. Friday afternoon is open, or Monday. I will get you a list of names for customer service by then. Cheers, Gemma
Hamza Akhtar 21 Jan 2026 13:02
to Gemma Holt
Hi Gemma, No problem at all. Friday afternoon then. I will send an invite for 14:00 and keep it to an hour. If it helps, I can put together a short note you can forward to the account managers saying the brain is ready and what to try first. That might get them going without waiting on you. Best, Hamza

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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