Finding a time for the renewal conversation
Email thread Lornefield Pensions Administration · sales
Daniel Okafor proposed a renewal call before 2 Apr 2025. Douglas Baird accepted Thursday at 14:00 but said he is not yet in a position to give a view on the renewal.
What was said
What this says
As at Fri 9 Oct 2026Daniel Okafor proposed a renewal call before 2 Apr 2025. Douglas Baird accepted Thursday at 14:00 but said he is not yet in a position to give a view on the renewal.
Ask: Daniel asked for half an hour to hear how the brain serves the teams and then discuss the renewal.
Customer view: Douglas welcomed a conversation but said plainly he cannot yet give a view on the renewal. He wants the first discussion treated as an exchange of where things stand.
Next: the renewal is open and uncommitted. Daniel should come with a value case, since the customer is withholding a position.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 17 Jan 2025 17:40Dear Douglas, Thank you for your time earlier this month. Just to close the loop on the renewal, I would like to put a proper conversation in the diary before the term ends on 2 Apr 2025. Would either Tuesday or Thursday next week suit you? Half an hour should be enough. I would like to hear how the brain is serving your teams at the moment and what you would want from it over the coming year, and then we can talk through the renewal itself. If another day is easier, please say and I will work around you. Best wishes, Daniel
Douglas Baird 17 Jan 2025 19:37Dear Daniel, Thank you for your note, and apologies for the late reply. It has been a full week. I'd welcome a conversation. In fairness, I would prefer Thursday, as Tuesday is already taken with trustee matters. Would 14:00 be convenient? I should say plainly that I am not yet in a position to give you a view on the renewal, so I would ask that we treat this first discussion as an exchange of where things stand. I will keep the time free unless I hear otherwise from you. Kind regards, Douglas Baird