Your Growth subscription renewal
Email thread Lornefield Pensions Administration · renewal
On 2 Jan 2025 Daniel Okafor opened the Growth renewal with Douglas Baird, term ending 2 Apr 2025, at £44k a year for 40 users, and flagged a dip in use. No customer response in the thread.
What was said
What this says
Current to 13 Oct 26On 2 Jan 2025 Daniel Okafor opened the Growth renewal with Douglas Baird, term ending 2 Apr 2025, at £44k a year for 40 users, and flagged a dip in use. No customer response in the thread.
Ask: Daniel asked Douglas for half an hour in the next couple of weeks to discuss the renewal. Nell Ashcombe was copied.
Customer view: there is no customer response in the thread. Daniel himself raised that day-to-day use had dipped against the previous quarter, possibly seasonal.
Next: this is a renewal at risk of weak value perception on the Growth tier. Daniel is to send suggested times.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 2 Jan 2025 10:43Dear Douglas, Happy New Year to you and the team at Lornefield. I hope you had a restful break. I am writing, with Nell copied, because your Growth subscription comes to the end of its current term on 2 Apr 2025, and I would like us to begin the renewal conversation in good time. The subscription is currently £44,000 a year and covers 40 licensed users. I also want to be open with you about something I have noticed. Day-to-day use of the brain has dipped over recent weeks compared with the previous quarter. It may simply be the seasonal pattern, but I would rather ask than assume. What matters most to me is that the brain is still earning its place for your scheme-relationship managers, and if it is not, I would like to understand why and put it right. Could we find half an hour in the next couple of weeks to talk it through? I'll come back to you with some suggested times, or please send me whatever suits you best. Best wishes, Daniel