Booking a check-in

Email thread

Marcus Bell asked for another check-in as usage drifted down further. On 27 Jul 2026 Jenna Price asked to park the call until the week after next, and had not yet checked the data after the refresh problem.

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What was said

What this says

As at Fri 9 Oct 2026

Marcus Bell asked for another check-in as usage drifted down further. On 27 Jul 2026 Jenna Price asked to park the call until the week after next, and had not yet checked the data after the refresh problem.

Ask: on 24 Jul 2026 Marcus Bell asked for thirty minutes early the following week, saying usage had drifted down a little further. He also offered to chase anything still off after the refresh problem.

Customer view: Jenna Price saw the notice but had not checked the data. She asked to park the call, preferring to give it her full attention, perhaps the week after next.

Next: no date is fixed, and this is the second request that has been deferred.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-07-24

Last message2026-07-27

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Messages

Marcus Bell 24 Jul 2026 17:07
to Jenna Price
Hi Jenna, Hope you're coming out of the week in one piece. Sofia will have been in touch about the refresh problem on Wednesday. If anything on your side still looks off, tell me and I'll chase it. Separately, I'd like to get another check-in in the diary. I've pulled the numbers again and usage has drifted down a little further, so it would be good to talk about what would make the brain easier for your team to use. Shall we book thirty minutes early next week? Happy to jump on a call whenever suits. Thanks, Marcus
Jenna Price 27 Jul 2026 10:23
to Marcus Bell
Hi Marcus, Sorry for the slow reply, the team's stretched and the end of last week got away from me. Thanks for the heads up on Wednesday, I did see the notice but haven't had a chance to check the data since. Can we park the call for now? I'd rather give you my full attention than half of it. Perhaps the week after next, once things settle down a bit. Thanks, Jenna

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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