Quick check-in this month?
Email thread Hollins Tarrant · cs
Marcus Bell raised fewer logins and asked for a check-in. Jenna Price agreed the same day, asked for the middle of next week, and said usage had dipped partly because she had not looked at the connector.
What was said
What this says
As at Fri 9 Oct 2026Marcus Bell raised fewer logins and asked for a check-in. Jenna Price agreed the same day, asked for the middle of next week, and said usage had dipped partly because she had not looked at the connector.
Ask: Marcus Bell said fewer of the team were logging in and asked for thirty minutes on 2026-05-08, offering to share his screen on pages and chat usage.
Customer view: Jenna Price replied the same day, agreed, and asked for mornings in the middle of next week. She acknowledged the dip and tied it partly to not having time to look at the connector.
Next: a call is wanted for the middle of the following week, and Jenna said she would think before it.
The thread
Updated 9 Oct 26Messages
Marcus Bell 8 May 2026 14:43Hi Jenna, Hope the week's been kind. I've pulled the numbers for Hollins Tarrant and I'd like to walk you through them. Fewer of your team are logging in than a few months back, and I'd like to understand why before it becomes a habit. Shall we book thirty minutes in the next couple of weeks? Happy to jump on a call whenever suits you, and I'll share my screen so we can look at the pages and chat usage together. Thanks, Marcus
Jenna Price 8 May 2026 16:56Hi Marcus, Sorry for the slow reply, it's been one of those days. Yes, a check-in would be good. The team's stretched at the moment, so can we aim for the middle of next week? Mornings are usually better for me. I know the usage has dipped, and I know that's partly down to me not having had time to look at the connector. I'll try to have a think before we speak. Thanks, Jenna