Usage review before the summer
Email thread Hollins Tarrant · cs
Marcus Bell asked Jenna Price for a usage review because usage had dipped over the last quarter. Jenna agreed in principle on 1 May 2026 but parked it until later in May, with no date set.
What was said
What this says
As at Fri 9 Oct 2026Marcus Bell asked Jenna Price for a usage review because usage had dipped over the last quarter. Jenna agreed in principle on 1 May 2026 but parked it until later in May, with no date set.
Ask: Marcus Bell proposed a half-hour usage review on 29 Apr 2026, ideally with Rob. He wanted to cover who uses the brain, the open tickets and the connector, and what the team wants next.
Customer view: Jenna Price said it was a good idea but the next couple of weeks were very tight and Rob was out a fair bit. She asked to park it until later in May.
Next: Jenna is to message Marcus once she knows when Rob is around. No date is fixed.
The thread
Updated 9 Oct 26Messages
Marcus Bell 29 Apr 2026 11:17Hi Jenna, I'd like to book a usage review with you, ideally with Rob if he can spare the time. I've pulled the numbers and usage has dipped over the last quarter, so it would be good to look at it together and work out what's useful to your team. What I'd cover: - who is using the brain and for what - the open tickets and the connector - what you'd want from it over the next few months Shall we book half an hour in the next couple of weeks? Happy to jump on a call whenever suits. Thanks, Marcus
Jenna Price 1 May 2026 10:17Hi Marcus, Sorry for the slow reply, the week got away from me. Thanks for the offer. I think it's a good idea and I'd like to do it, but the next couple of weeks are very tight and Rob is out a fair bit. Can we park it until later in May? I'll message you once I know when he's around. Thanks, Jenna