Tickets and a catch-up call

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Marcus Bell offers a call about four high priority tickets in the last month. Jenna Price says they are mostly the connector not pulling things through, and the consultants keep noticing. She asks for early next week.

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As at Fri 9 Oct 2026

Marcus Bell offers a call about four high priority tickets in the last month. Jenna Price says they are mostly the connector not pulling things through, and the consultants keep noticing. She asks for early next week.

Ask: Marcus wants to review which tickets still hurt, what engineers have said and what he can take off her plate.

Customer view: Jenna names the connector not pulling data through properly as the main issue and says the consultants notice. She is willing to talk but the team is stretched.

Next: Marcus to try Jenna early next week and bring engineering updates on the connector tickets.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-03-12

Last message2026-03-12

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Marcus Bell 12 Mar 2026 08:26
to Jenna Price
Hi Jenna, I've pulled the numbers and I can see four high priority tickets from you in the last month. I don't want them sitting there while you're stretched. Happy to jump on a call and go through them with you. What I'd like to cover: - which ones are still biting your team day to day - what the engineers have come back with so far - anything I can take off your plate Shall we book half an hour this week or early next? Thanks, Marcus
Jenna Price 12 Mar 2026 09:50
to Marcus Bell
Hi Marcus, Thanks for picking this up, and sorry for the slow reply, it's been one of those mornings. The tickets are mostly the connector not pulling things through properly, and the consultants keep noticing. I'd like to get on a call but this week is hard, the team's stretched. Could you try me early next week? I'll shout if something moves before then. Thanks, Jenna

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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