Finding time to talk about the renewal

Email thread

Marcus Bell asks Rob Ellery for a 30-minute renewal call. Rob picks Friday morning before 11:00, asks how long it will take, and says he will try to bring Jenna in. Logistical thread, no commercial position stated.

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As at Fri 9 Oct 2026

Marcus Bell asks Rob Ellery for a 30-minute renewal call. Rob picks Friday morning before 11:00, asks how long it will take, and says he will try to bring Jenna in. Logistical thread, no commercial position stated.

Ask: Marcus proposed a short screen-share call to show what the team has been doing in the brain and to discuss the next year.

Customer view: Rob is time-conscious and does not want to lose half a morning. He treats Jenna as the person who knows usage, and will pass things on if she cannot attend.

Next: confirm the Friday slot before 11:00 and keep the call to thirty minutes.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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Messages2

First message2025-10-07

Last message2025-10-08

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Messages

Marcus Bell 7 Oct 2025 11:14
to Rob Ellery
Hi Rob, Following on from my note last week, I'd like to get a short call in the diary about the renewal. Thirty minutes should do it. I'll share my screen, show you what the team has been doing in the brain and then we can talk through what you want for the next year. Would Thursday afternoon or Friday morning work? I'm happy to fit around you and Jenna. Thanks, Marcus
Rob Ellery 8 Oct 2025 08:25
to Marcus Bell
Marcus, Friday morning is better for me, any time before 11:00. How long will it take? I don't want to lose half a morning. I'll ask Jenna to join if she's about. If not, we can go through it and I'll pass it on to her. Rob

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

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Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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