Catching up on the brain this month

Email thread

Logistical check-in thread. Marcus Bell asked for a call on 28 Mar 2025; Jenna Price replied three days later, apologising for the slow reply, and offered Thursday afternoon. Marcus accepted. No commercial content.

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What this says

As at Fri 9 Oct 2026

Logistical check-in thread. Marcus Bell asked for a call on 28 Mar 2025; Jenna Price replied three days later, apologising for the slow reply, and offered Thursday afternoon. Marcus accepted. No commercial content.

Ask: Marcus wanted a half-hour check-in to hear how the team find the brain day to day. He planned to cover CRM and ticket usage, blockers and priorities.

Customer view: Jenna accepted the call but said the team is stretched. She was slow to reply, which is a mild engagement signal.

Next: Marcus sends the invite for early Thursday afternoon.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2025-03-28

Last message2025-04-01

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Messages

Marcus Bell 28 Mar 2025 15:14
to Jenna Price
Hi Jenna, Hope the week's been kind. I've pulled the numbers for Hollins Tarrant and things look steady, so nothing to worry about. I'd just like to do a proper check-in and hear how the team are finding it day to day. Shall we book half an hour early next week? Happy to jump on a call whenever suits, and I'll share my screen and walk you through what I've got. Thanks, Marcus
Jenna Price 31 Mar 2025 16:47
to Marcus Bell
Hi Marcus, Sorry for the slow reply, the team's stretched at the moment. A call would be good though. Thursday afternoon would work for me if you're free, any time after lunch. Thanks, Jenna
Marcus Bell 1 Apr 2025 16:29
to Jenna Price
Hi Jenna, No problem at all. Thursday afternoon works for me. I'll send an invite shortly for the early afternoon. I'll cover: - how the brain is being used across your CRM and tickets - anything that's been getting in your way - what would be most useful to you over the next few months If anything comes up before then, just reply here. Thanks, Marcus

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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