Check-in call

Email thread

Elena Novak proposed a check-in citing steady usage growth and a quiet support queue. Joost Verbeek agreed to Thursday, said the team uses the brain more than expected and wants to discuss bringing in more people.

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What was said

What this says

As at Fri 9 Oct 2026

Elena Novak proposed a check-in citing steady usage growth and a quiet support queue. Joost Verbeek agreed to Thursday, said the team uses the brain more than expected and wants to discuss bringing in more people.

Ask: Elena Novak asked for a check-in to look at what teams do next with the brain. Joost Verbeek accepted Thursday and asked for the agenda beforehand.

Customer view: Joost says the merchant-risk colleagues now ask for the brain themselves, and he wants to discuss how more people are brought in. That is an unprompted expansion signal from the Head of Data.

Next: Send a written agenda before the call, covering extra users and a wider team under the subscription. The thread does not show the call outcome.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-04-20

Last message2026-04-22

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Messages

Elena Novak 20 Apr 2026 13:04
to Joost Verbeek
Dear Joost, I would like to arrange our next check-in. Usage at Veldmaat has been growing steadily and the support queue is quiet, so I think we have a good basis to look at what the teams do next with the brain. Could you do Thursday of this week or Tuesday of next week? I will send the agenda in writing beforehand. Kind regards, Elena
Joost Verbeek 22 Apr 2026 13:50
to Elena Novak
Elena, Thursday works for me. To be honest, the team is using it more than I expected, and the merchant-risk colleagues now ask for it themselves. So I would like to discuss how we bring in more people. Please send the agenda before the call. Met vriendelijke groet, Joost

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

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Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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