Check-in call next week

Email thread

Elena offers check-in slots. Joost picks Thursday morning and insists on starting with the status of the actions from the last call. Elena sends an agenda covering actions, two open tickets and usage.

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What was said

What this says

As at Fri 9 Oct 2026

Elena offers check-in slots. Joost picks Thursday morning and insists on starting with the status of the actions from the last call. Elena sends an agenda covering actions, two open tickets and usage.

Ask: Joost wants each action from the last call reported on before the meeting, as agreed.

Customer view: He is firm and holds BG-Demo to what was agreed, consistent with his earlier complaint.

Next: Elena commits to send the written status of each action before the call. The agenda also covers the two open support tickets and usage since the start of the year.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-03-27

Last message2026-03-31

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Messages

Elena Novak 27 Mar 2026 16:58
to Joost Verbeek
Dear Joost, I would like to book our next check-in for next week. To confirm, I can offer either of these slots: 1. Tuesday afternoon 2. Thursday morning Please tell me which suits you best, and whether anyone else from Veldmaat should join. I will send the agenda in writing beforehand. Kind regards, Elena
Joost Verbeek 30 Mar 2026 16:21
to Elena Novak
Elena, Thursday morning is fine. Tuesday is not possible for me. To be honest, I want to start with the actions from our last call. What was agreed was that they would be done before this meeting, so please come with the status of each one. Met vriendelijke groet, Joost
Elena Novak 31 Mar 2026 12:42
to Joost Verbeek
Dear Joost, Thank you. To confirm, we will meet on Thursday morning. As agreed, this is the agenda: 1. Status of the actions from the last call 2. The two open support tickets and their current state 3. Usage across your teams since the start of the year 4. Next steps and owners I will make sure that the written status of each action reaches you before the call. Kind regards, Elena

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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