Onboarding follow-up and new session time

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Yusuf reports one clean load and a changed connector load order, and asks to move the onboarding session to review the customer's late-refresh log. Sanne agrees but says one day is not a trend.

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As at Fri 9 Oct 2026

Yusuf reports one clean load and a changed connector load order, and asks to move the onboarding session to review the customer's late-refresh log. Sanne agrees but says one day is not a trend.

Ask: Yusuf wants the customer's own log of late refreshes to compare against BG-Demo job times. Sanne agreed to Wednesday 11:00 and attached the log to the ticket.

Customer view: Sanne is measured and sceptical. She notes the 07:00 refresh was complete that day but says she will report if that changes.

Next: Yusuf reviews the log line by line at the session. The nightly refresh commitment of 07:00 is the test the customer is applying.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-02-17

Last message2026-02-18

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Messages

Yusuf Demir 17 Feb 2026 09:19
to Sanne Bakker
Hi Sanne, Last good load finished before 07:00 today. The source returned clean data and the row count matches what you sent me. I changed the load order on the connectors so the heavier one starts first. It's too early to say whether that is the fix, so I'd like another few days of mornings before I call it. Can we move the next onboarding session to Wednesday at 11:00? I want to go through your own log of late refreshes against our job times, line by line. Could you send the log beforehand if it is easy to export? Thanks, Yusuf
Sanne Bakker 18 Feb 2026 08:24
to Yusuf Demir
Yusuf, Wednesday 11:00 is fine. Log attached to the ticket, not to this mail, with timestamps for every miss. Today: refresh complete at 07:00. Good. One day is not a trend. I will say if that changes. Sanne

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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