Onboarding session: finding a time

Email thread

Sanne Bakker accepted Friday at 14:00 for the onboarding session but said refresh was not complete at 07:00 again, the third time she has logged. She wants it first on the agenda, before the mappings.

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What was said

What this says

As at Fri 9 Oct 2026

Sanne Bakker accepted Friday at 14:00 for the onboarding session but said refresh was not complete at 07:00 again, the third time she has logged. She wants it first on the agenda, before the mappings.

Ask: Yusuf Demir offered two slots to walk through the HubSpot and Zendesk mappings before more users are switched on. He acknowledged the late refreshes.

Customer view: Sanne is losing patience and sets the order of business: refresh first, mappings second.

Next: Yusuf said he had re-run the affected loads and that Elena has the details. The thread does not show a root cause.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-02-10

Last message2026-02-11

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Messages

Yusuf Demir 10 Feb 2026 12:43
to Sanne Bakker
Hi Sanne, The HubSpot and Zendesk connectors both loaded last night. Row counts are in line with the source. I'd like to book the onboarding session to walk through the mappings with you before more users are switched on. Could you do Thursday at 10:00 or Friday at 14:00? An hour should be enough. If neither works, tell me what does. I know the refresh has been late a couple of times. I've re-run the affected loads and Elena has the details. I'd rather cover that in the session than guess in an email. Thanks, Yusuf
Sanne Bakker 11 Feb 2026 17:49
to Yusuf Demir
Yusuf, Thursday is gone, I only saw this now. Friday 14:00 works. But be clear: refresh not complete at 07:00 again this morning. Third time that I logged. See ticket from this morning. I want this on the agenda first, before the mappings. Sanne

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