Scheduling the onboarding session

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Sanne Bakker accepted Wednesday at 10:00 for onboarding but said refresh was again not complete at 07:00. She wants that explained in the session, not only the connector walkthrough.

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As at Fri 9 Oct 2026

Sanne Bakker accepted Wednesday at 10:00 for onboarding but said refresh was again not complete at 07:00. She wants that explained in the session, not only the connector walkthrough.

Ask: Yusuf Demir wanted to walk through connectors and the morning refresh. He also asked Sanne to list the refresh misses she has logged.

Customer view: Sanne has a log of misses and a ticket, and treats the freshness problem as the main item.

Next: Yusuf said he would tell Elena what is agreed. Nightly refresh by 07:00 applies to every tier, but Growth service credits cover availability only unless the order form says otherwise.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-02-02

Last message2026-02-02

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Yusuf Demir 2 Feb 2026 17:29
to Sanne Bakker
Hi Sanne, I'd like to book the onboarding session so we can go through the connectors and the morning refresh together. Last good load I can see is from this morning's run, and the source returned cleanly. Would Wednesday at 10:00 work for you? About an hour should cover it. I'd want you to list the refresh misses you've logged so we can check them against our side, and I'll tell Elena what we agree. Thanks, Yusuf
Sanne Bakker 2 Feb 2026 18:00
to Yusuf Demir
Yusuf, Wednesday at 10:00 is fine. I will bring my log. It shows refresh not complete at 07:00 again, see my ticket. I want that explained in the session, not only the connector walkthrough. Sanne

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Data	Records
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