Ryhope Catering Supplies - Security Questionnaire
Documentfinal Ryhope Catering Supplies · security questionnaire · final · 23 Sep 2024
Security questionnaire dated 23 Sep 2024 confirming controls for Ryhope's use of B-Glass on the Growth tier. It states P1 first response of 4 business hours and UK data residency. It states no price and is not a contract.
What it says
What this says
As at Fri 9 Oct 2026Security questionnaire dated 23 Sep 2024 confirming controls for Ryhope's use of B-Glass on the Growth tier. It states P1 first response of 4 business hours and UK data residency. It states no price and is not a contract.
What it is: a one-version security questionnaire, stored as final, prepared on 23 Sep 2024 for Ryhope Catering Supplies. It records BG-Demo's answers on access, connectors, residency, incident response, logs and termination.
Commits: the text states "BG-Demo provides first-response within 4 business hours on Growth (P1 issues)". It also states data is "held in a UK region of Snowflake, isolated to Ryhope's account".
Unusual: the 4 business hours P1 response differs from the 1 business hour standard for Growth in the company brief. The questionnaire gives no availability, refresh or service credit terms.
Not settled: it names no signatory, price, term or renewal date. The executed order form decides contracted service levels, and this document does not show whether it matches that order form.
As found in this document
As at Fri 9 Oct 2026- P1 first response (Growth)within 4 business hoursSource: the AI read of this record
- Data residencyheld in a UK region of Snowflake, isolated to Ryhope's accountSource: the AI read of this record
- User limitup to 40 usersSource: the AI read of this record
- Connector limitup to 8 systemsSource: the AI read of this record
- Data on terminationremains in its Snowflake account until Ryhope requests deletion (typically 30 days)Source: the AI read of this record
The document
Body
Ryhope Catering Supplies - Security Questionnaire
Date prepared: 23 Sep 2024
Overview
This questionnaire confirms information security controls applicable to Ryhope Catering Supplies' use of B-Glass on the Growth tier.
Questions and answers
| Question | Answer |
|---|---|
| Data classification | Ryhope processes general business data (CRM, emails, calls) with no personal data beyond email addresses. No regulatory classification. |
| User access control | Growth tier includes up to 40 users with role-based access to pages, chat and search. User onboarding follows the standard checklist. |
| Connector security | Ryhope may connect up to 8 systems. Each connection uses API authentication; credentials are stored encrypted in the Snowflake account under Ryhope's ownership. |
| Data residency | Data is held in a UK region of Snowflake, isolated to Ryhope's account. |
| Incident response | BG-Demo provides first-response within 4 business hours on Growth (P1 issues). Ryhope's IT contact details are recorded in the account setup. |
| Audit and logs | Access logs and query history are retained in Snowflake; Ryhope may export them on request. |
| **Te |
Read the whole document (1,329 characters)
rmination** | On contract end, Ryhope data remains in its Snowflake account until Ryhope requests deletion (typically 30 days). |
Unusual terms
As at Fri 9 Oct 2026- P1 first response of 4 business hours on Growth