Hampton Lucy Estates - Proposal
Documentfinal Hampton Lucy Estates · proposal · final · 14 May 2024
Proposal from Priya Raman for a Starter tier B-Glass: 15 users, 4 connectors, 12-month term. First year £26k, then £20k a year. Availability 99.5%, P1 response 4 business hours. Not an executed order form.
What it says
What this says
As at Fri 9 Oct 2026Proposal from Priya Raman for a Starter tier B-Glass: 15 users, 4 connectors, 12-month term. First year £26k, then £20k a year. Availability 99.5%, P1 response 4 business hours. Not an executed order form.
What it is: a sales proposal dated 14 May 2024, stored as final, signed off by Priya Raman, Account Executive. It asks the customer to confirm acceptance before an order form and implementation planning follow.
Commits: it states the scope and service levels, but as a proposal it binds no one. Service levels are "Availability: 99.5%" and "P1 support response: 4 business hours", with credits of "5% of one month's fee for availability breaches".
Unusual: the first year is a single "First year investment" of £26k covering implementation and data integration, then £20k a year "from year 2".
Not settled: the text shows no signature, start date or renewal date. Contracted terms sit in the executed order form, which this document does not replace.
As found in this document
As at Fri 9 Oct 2026- Price£25,500Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- Data refreshnightly, complete by 07:00 your local time on business daysSource: the AI read of this record
- P1 support response4 business hoursSource: the AI read of this record
- Service credits5% of one month's fee for availability breachesSource: the AI read of this record
- First year investment£25,500Source: the AI read of this record
- Annual subscription (from year 2)£19,500Source: the AI read of this record
- Billingbilled in advance on the anniversary of your start dateSource: the AI read of this record
- Contract term12 monthsSource: the AI read of this record
The document
Body
Hampton Lucy Estates, Proposal
Summary
Hampton Lucy Estates manages residential lettings and block management across Warwickshire. This proposal outlines how B-Glass will connect your CRM, calls, emails and tickets into one queryable layer, so your team gets instant answers about tenants, properties and service requests without manual reconciliation.
Scope
Tier: Starter
Named users: 15
Data connectors: 4 (CRM, calls, emails, helpdesk)
Features: Pages, chat, search
Contract term: 12 months
We will conduct a check-in with you every six months to review adoption and discuss any enhancements you need.
Pricing
| Item | Cost |
|---|---|
| First year investment | £26k |
| Annual subscription (from year 2) | £20k |
The first-year fee covers implementation and data integration. Your annual subscription is billed in advance on the anniversary of your start date.
Service Levels
- Availability: 99.5%
- Data refresh: nightly, complete by 07:00 your local time on business days
- P1 support response: 4 business hours
- Service credits: 5% of one month's fee for availability breaches
Next Steps
Read the whole document (1,313 characters)
Please confirm your acceptance of these terms and we will proceed to the order form and implementation planning.
Best, Priya Raman Account Executive, BG-Demo
Unusual terms
As at Fri 9 Oct 2026- First-year fee combines implementation and subscription