Thorverton Creamery - Proposal
Documentfinal Thorverton Creamery · proposal · final · 1 Oct 2026
Unsigned Growth tier proposal dated 1 Oct 2026: £50k annual subscription, £62k first-year investment, 99.5% availability, nightly refresh by 07:00. It is a proposal, not an executed order form, so nothing here is contracted yet.
What it says
What this says
As at Fri 9 Oct 2026Unsigned Growth tier proposal dated 1 Oct 2026: £50k annual subscription, £62k first-year investment, 99.5% availability, nightly refresh by 07:00. It is a proposal, not an executed order form, so nothing here is contracted yet.
What it is: a version 1 proposal from BG-Demo to Thorverton Creamery for a Growth tier B-Glass in the customer's Snowflake account. It is stored as final but is a proposal, so it remains an open item.
Commits: the text states a price of £50k for the annual subscription and £62k as the "First-year investment", with eight weeks to go-live. It states 99.5% availability and a nightly refresh complete by 07:00.
Unusual: the wording "renews on each anniversary at the same price unless you select a different tier" differs from the usual position that a v1 customer moves to v2 list at first renewal. The £50k matches the v2 Growth list price.
Not settled: no signature, signatory or order form date is shown. P1 response time, service credits, payment terms and connector delivery dates are not stated. The author is Matteo Ricci, Account Executive.
As found in this document
As at Fri 9 Oct 2026- Price£50,000Source: the AI read of this record
- Growth annual subscription£50,000Source: the AI read of this record
- First-year investment£62,000Source: the AI read of this record
- Availability99.5% availability service levelSource: the AI read of this record
- Data refreshNightly data refresh complete by 07:00Source: the AI read of this record
- Implementation and go-liveImplementation and go-live will take eight weeks.Source: the AI read of this record
- BillingSubscription is billed in advance.Source: the AI read of this record
- Renewal priceAnnual subscription renews on each anniversary at the same price unless you select a different tier.Source: the AI read of this record
The document
Body
Thorverton Creamery - Proposal
Executive Summary
Thorverton Creamery is a leading producer of specialist dairy products for retail and foodservice. To support growth in customer service and key accounts, they have chosen BG-Demo's B-Glass to connect their CRM, customer support systems, email and product usage data into a single, unified platform.
Growth tier will enable your customer-service and account-management teams to ask questions across all connected systems without manual report-building, reducing friction and improving response times.
Solution
BG-Demo will configure and deploy B-Glass as a Growth tier subscription within your Snowflake account. The brain will integrate with:
- Your CRM and customer database
- Customer support and ticketing systems
- Email and communication records
- Product orders and customer usage data
Growth tier includes:
- Up to 40 active users
- Up to 8 system connectors
- Pages, chat and search across all data
- Dashboards builder for team analytics
- Quarterly business reviews with BG-Demo
- 99.5% availability service level
- Nightly data refresh complete by 07:00
Implementation and go-live will take eight weeks.
Read the whole document (2,074 characters)
Pricing and Terms
| Item | Amount |
|---|---|
| Growth annual subscription | £50k |
| First-year investment | £62k |
Your first-year investment of £62k includes implementation, configuration and setup, plus twelve months of Growth subscription.
Annual subscription renews on each anniversary at the same price unless you select a different tier. Subscription is billed in advance.
Timeline
- Review and sign-off: within two weeks
- Implementation kick-off: one week after signature
- Go-live: eight weeks from kick-off
- First quarterly review: within three months of go-live
Next Steps
Please review this proposal and confirm the solution, timeline and investment align with your requirements. Once agreed, we will send an order form under our standard Master Service Agreement for signature.
Should you have any questions, please reach out to the team.
Unusual terms
As at Fri 9 Oct 2026- Renewal at the same price on each anniversary
- First-year investment of £62,000 including implementation