Kersey Mill Foods - Security Questionnaire
Documentfinal Kersey Mill Foods · security questionnaire · final · 30 Jun 2024
Completed security questionnaire dated 30 Jun 2024 for Kersey Mill Foods, answered by BG-Demo. Brain hosted in the customer's Snowflake, up to eight connectors, refresh complete by 07:00, Growth miss earns a service credit of five percent of one month's subscription cost.
What it says
What this says
As at Fri 9 Oct 2026Completed security questionnaire dated 30 Jun 2024 for Kersey Mill Foods, answered by BG-Demo. Brain hosted in the customer's Snowflake, up to eight connectors, refresh complete by 07:00, Growth miss earns a service credit of five percent of one month's subscription cost.
What it is: a question and answer sheet describing hosting, connectors, refresh, access and incident handling for the Growth tier. It is a descriptive sales and security document, not an order form.
Commits: "the refresh completes by 07:00 each business day" and "a miss of our standard availability target earns a service credit of five percent of one month's subscription cost". Implementation is stated as "eight weeks from contract signature".
Unusual: the document says "the Growth tier does not carry a service credit" for a late or failed refresh, which matches the brief: Growth is credited for availability only. Access is by "username and password login", with no SSO mentioned.
Not settled: it states no price, signature, contract date or renewal. The stored status is final, but the executed order form decides contracted terms.
As found in this document
As at Fri 9 Oct 2026- Data refreshthe refresh completes by 07:00 each business daySource: the AI read of this record
- Service credit for stale data (Growth)the Growth tier does not carry a service creditSource: the AI read of this record
- Service credit for availability miss (Growth)a service credit of five percent of one month's subscription costSource: the AI read of this record
- Connectorsup to eight connectorsSource: the AI read of this record
- Implementationeight weeks from contract signatureSource: the AI read of this record
The document
Body
Kersey Mill Foods
Security Questionnaire
Dated: 30 Jun 2024
| Question | Answer |
|---|---|
| Where does the brain run? | The brain is hosted inside your own Snowflake data warehouse. You control the infrastructure, the permissions, and the data. |
| What systems does it connect to? | You choose up to eight connectors. Common integrations are your CRM, call recorder, email platform, product analytics and finance systems. The brain reconciles and queries across all of them. |
| How often is data refreshed? | We refresh your data nightly; the refresh completes by 07:00 each business day. You can trigger an immediate refresh whenever you need one. |
| What happens if data goes stale? | If the nightly refresh fails or is delayed beyond 07:00, the Growth tier does not carry a service credit. We alert you and work with your team to fix the underlying issue (usually a system change you have made). |
| How do you secure access? | Your Snowflake instance uses username and password login. You manage user creation, deletion and permissions through Snowflake's native controls. |
| Can users access raw data? | No. Users ask questions in plain language via the brain' |
Read the whole document (1,744 characters)
s chat interface. The brain returns answers; users never see or access the raw data directly. | | What happens if you experience an incident? | We investigate any issue, document the timeline and impact, and propose fixes. For the Growth tier, a miss of our standard availability target earns a service credit of five percent of one month's subscription cost. | | How long is the implementation? | The Growth implementation takes eight weeks from contract signature. We handle the security review, Snowflake configuration and connector setup. |
Unusual terms
As at Fri 9 Oct 2026- No credit for late refresh on Growth
- Username and password login, no SSO