Ouseburn Media - Proposal
Documentfinal Ouseburn Media · proposal · final · 2023-07-13
Unsigned Starter tier proposal from BG-Demo dated 13 Jul 2023: £20k annual subscription plus £6,000 implementation, £26k first year. Quotes 99.5% availability and a P1-style priority response of 4 business hours. The customer signature block is blank.
What it says
What this says
Current to 13 Oct 26Unsigned Starter tier proposal from BG-Demo dated 13 Jul 2023: £20k annual subscription plus £6,000 implementation, £26k first year. Quotes 99.5% availability and a P1-style priority response of 4 business hours. The customer signature block is blank.
What it is: a one-version sales proposal from Nell Ashcombe, Chief Executive Officer and Co-founder, to Ouseburn Media for the Starter tier. It is filed as final, but it is a proposal, not an order form.
Commits: it states "99.5% availability guarantee", "Priority ticket response: 4 business hours" and a "Service credit for any month below 99.5% uptime: 5% of your monthly fee". Refresh is "Nightly data refresh guaranteed by 07:00 GMT on business days".
Pricing: "Annual subscription | £20k" and "Implementation and setup | £6,000", giving a first-year total of £26k, then £20k annually billed in advance.
Not settled: the customer signature, name, title and date are blank, so the evidence does not show acceptance. Contracted terms sit in the order form and master service agreement, which this document says would follow approval. The prices are the figures in this proposal, not current ARR.
As found in this document
Current to 9 Oct 26- Price£19,500Source: object_read:doc_119_002
- Availability99.5% availability guaranteeSource: object_read:doc_119_002
- Priority ticket response4 business hoursSource: object_read:doc_119_002
- Service creditService credit for any month below 99.5% uptime: 5% of your monthly feeService credit for any month below 99.5% uptime: 5% of your monthly fee · Source: object_read:doc_119_002
- Nightly data refreshNightly data refresh guaranteed by 07:00 GMT on business daysNightly data refresh guaranteed by 07:00 GMT on business days · Source: object_read:doc_119_002
- Annual subscription£19,500, billed in advance, from year two £19,500 annually£19,500, billed in advance, from year two £19,500 annually · Source: object_read:doc_119_002
- Implementation and setup£6,000Source: object_read:doc_119_002
- First-year total£25,500Source: object_read:doc_119_002
- Implementation programmeA four-week programmeSource: object_read:doc_119_002
The document
Body
Ouseburn Media, Proposal
Context
As a content and events agency, your teams juggle CRM records, call recordings, email and campaign data across multiple systems. BG-Demo brings them together into one AI-queryable brain, so you can answer questions in seconds instead of pulling reports.
What You Get
Starter Tier
- Search, chat and pages interface to your data
- Four data connectors (your CRM, call recorder, email and one more)
- 15 included user seats
- Six-monthly check-ins with your team
- 99.5% availability guarantee
- Nightly data refresh by 07:00 GMT
Pricing
| Item | Cost |
|---|---|
| Annual subscription | £20k |
| Implementation and setup | £6,000 |
| First-year total | £26k |
From year two: £20k annually, billed in advance.
Implementation
A four-week programme:
- System connections and data quality checks
- Build your first search and chat experiences
- Train your team
- Go live
Support
- Priority ticket response: 4 business hours
- Service credit for any month below 99.5% uptime: 5% of your monthly fee
- Nightly data refresh guaranteed by 07:00 GMT on business days
Next Steps
Read the whole document (1,653 characters)
Once you approve this proposal, we will send:
- An order form and master service agreement for signature
- A kick-off meeting with our implementation team
- Your implementation timeline and go-live date
Signature
For Ouseburn Media
Signature: ___________________________
Name: ________________________________
Title: ________________________________
Date: ________________________________
For BG-Demo
Nell Ashcombe Chief Executive Officer and Co-founder 13 July 2023