Fothergill Brice - Security Questionnaire
Documentfinal Fothergill Brice · security questionnaire · final · 14 Sep 2026
Completed security questionnaire dated 14 Sep 2026, answered by Theo Gallagher. It states nightly refresh "by 07:00 UK time on business days" and first response to critical issues "within one business hour". It states no availability percentage or price.
What it says
What this says
As at Fri 9 Oct 2026Completed security questionnaire dated 14 Sep 2026, answered by Theo Gallagher. It states nightly refresh "by 07:00 UK time on business days" and first response to critical issues "within one business hour". It states no availability percentage or price.
What it is: a customer-facing security questionnaire, marked Final and dated 14 Sep 2026, completed by Theo Gallagher, Solutions Engineer. It explains data location, encryption, access, deletion, service commitments and compliance support.
Commits: "We commit to data refresh nightly by 07:00 UK time on business days." It also commits to first response to critical support issues "within one business hour".
Unusual: the refresh wording says UK time, where the standard terms say customer local time. The availability answer gives no percentage, only that BG-Demo will "maintain service availability".
Not settled: it does not name a tier, a price, a contract or service credits. It is not an order form, so it does not override executed paper. A detailed security review is offered, not done.
As found in this document
As at Fri 9 Oct 2026- Data refreshnightly by 07:00 UK time on business daysSource: the AI read of this record
- Critical support first responsewithin one business hourSource: the AI read of this record
- Service availabilityWe maintain service availabilitySource: the AI read of this record
- Data deletionWhen your contract ends, we remove the brain from your account.Source: the AI read of this record
The document
Body
Fothergill Brice - Security Questionnaire
Status: Final Dated: 14 Sep 2026 Completed by: Theo Gallagher, Solutions Engineer
Security controls
| Question | Answer |
|---|---|
| Where does BG-Demo store customer data? | Your data lives in your own Snowflake account. B-Glass runs as a metadata layer inside your account; we do not host or access data externally. |
| What encryption is used? | Data is encrypted in transit and at rest by Snowflake per your account settings. |
| Who can access the brain? | User access is controlled by your own Snowflake roles and authentication. Admin access at Fothergill Brice governs who can query the brain. |
| What is your data deletion policy? | When your contract ends, we remove the brain from your account. Your data remains in Snowflake under your control. |
| What are your service commitments? | We commit to data refresh nightly by 07:00 UK time on business days. We maintain service availability and provide first response to critical support issues within one business hour. |
| What compliance support do you provide? | We provide documentation of our architecture and controls. If your organisation requires a detailed securi |
Read the whole document (1,373 characters)
ty review, we can support that process with our team. |
Next step
Please share these answers with your compliance team. Let us know if you have questions.
Thanks, Theo
Unusual terms
As at Fri 9 Oct 2026- Refresh deadline stated in UK time
- No availability percentage stated