Marchbank Couriers - Proposal v1
Documentdraft Marchbank Couriers · proposal · draft · 5 Sep 2023
Draft Starter-tier proposal from Nell Ashcombe, created 5 Sep 2023, for up to fifteen users and three connectors over a four-week implementation. Total Year 1 investment is £26k, with the subscription at £20k invoiced in advance. No service levels are stated.
What it says
What this says
As at Fri 9 Oct 2026Draft Starter-tier proposal from Nell Ashcombe, created 5 Sep 2023, for up to fifteen users and three connectors over a four-week implementation. Total Year 1 investment is £26k, with the subscription at £20k invoiced in advance. No service levels are stated.
What it is: a draft sales proposal for B-Glass at Starter tier, filed in the customer's Proposals folder. It is signed off "Best, Nell" and carries a Draft marker in its text.
Commits: nothing binding, as a proposal. It sets out scope (up to fifteen users, email, helpdesk ticketing and call recordings, hosting inside the customer's Snowflake account) and says "Year 1 subscription is invoiced in advance."
Unusual: renewal from Year 2 is "at the then-current pricing", with no cap or notice period. The text also says "Marks handles thousands of enquiries", which reads like a slip in the customer name.
Not settled: the table shows only the subscription line, so the implementation fee is not itemised against the £26k total. The document states no availability, P1 response time, refresh deadline or connector delivery date, and does not show whether it was accepted or replaced by an executed order form.
As found in this document
As at Fri 9 Oct 2026- Price£25,500Source: the AI read of this record
- UsersUp to fifteen team membersSource: the AI read of this record
- ConnectorsEmail, helpdesk ticketing and call recordingsSource: the AI read of this record
- Implementation timelineImplementation over four weeksSource: the AI read of this record
- Annual subscription (Starter, Year 1)£19,500Source: the AI read of this record
- Total, Year 1£25,500Source: the AI read of this record
- BillingYear 1 subscription is invoiced in advanceSource: the AI read of this record
- Renewal pricingFrom Year 2, annual renewal is at the then-current pricingSource: the AI read of this record
The document
Body
Marchbank Couriers - Proposal v1
Draft
Executive Summary
B-Glass delivers a conversational AI layer over your customer service, ticketing and communication systems. Your teams stop reconciling multiple tools and start asking one source of truth about customer interactions, outcomes and blockers.
The Opportunity
Marks handles thousands of enquiries and customer interactions daily across email, phone and ticketing systems. Your customer service team currently reconciles these manually to answer basic questions: which customers have pending issues, which are experiencing delays, which interactions took longest to resolve.
B-Glass surfaces these insights instantly through natural conversation and search, freeing your team to focus on delivery and retention rather than data wrangling.
Scope: Starter Tier
- Users: Up to fifteen team members
- Connectors: Email, helpdesk ticketing and call recordings
- Features: Conversational search, saved pages, six-monthly check-in
- Timeline: Implementation over four weeks
- Hosting: Inside your Snowflake account, encrypted at rest and in transit
Investment
Read the whole document (1,677 characters)
Your total investment is £26k in Year 1, comprising the implementation and annual subscription:
| Item | Cost |
|---|---|
| Annual subscription (Starter, Year 1) | £20k |
| Total, Year 1 | £26k |
Year 1 subscription is invoiced in advance. From Year 2, annual renewal is at the then-current pricing.
Next Steps
- Confirm you're ready to proceed.
- We'll arrange a security chat with your IT team.
- Agree the Master Service Agreement.
- Schedule the four-week implementation kick-off.
Best, Nell
Unusual terms
As at Fri 9 Oct 2026- Renewal at then-current pricing, no cap stated
- Implementation fee not itemised in the table
- Customer name appears as Marks in the text