Tannahill Systems - Master Services Agreement (signed)
Documentexecuted Tannahill Systems · contract · executed · 23 Mar 2023
Executed Starter-tier master services agreement between BG-Demo and Tannahill Systems, signed 6 Apr 2023. It commits to 99.5% availability, P1 first response within 4 business hours and a £18k subscription after a 10% discount, with automatic annual renewal.
What it says
What this says
As at Fri 9 Oct 2026Executed Starter-tier master services agreement between BG-Demo and Tannahill Systems, signed 6 Apr 2023. It commits to 99.5% availability, P1 first response within 4 business hours and a £18k subscription after a 10% discount, with automatic annual renewal.
What it is: A master services agreement for the Starter tier, filed in the customer's contracts folder and marked executed. BG-Demo signed on 6 Apr 2023; the customer line shows only the title Managing Director and no name.
Commits: Availability of 99.5% during business hours, with a credit of 5% of that month's subscription fee. P1 first response is within 4 business hours, and refresh completes by 07:00 customer local time on each business day.
Price: The fee table shows Starter at £20k less 10%, net £18k payable annually in advance, plus £6,000 implementation, £24k in total. Payment is Net 30 days from invoice.
Unusual: Renewal is automatic unless either party gives 90 days' notice, and either party may also terminate for convenience on 90 days' written notice. Availability is measured in business hours only.
Not settled: The price at renewal is not stated, and the initial term ended on 5 Apr 2024. The evidence does not show a later order form or who signed for the customer.
As found in this document
As at Fri 9 Oct 2026- Date end5 Apr 2024Source: the AI read of this record
- Date renewal5 Apr 2024Source: the AI read of this record
- Date signed6 Apr 2023Source: the AI read of this record
- Date start6 Apr 2023Source: the AI read of this record
- Price£17,550Source: the AI read of this record
- Availability99.5% availability of the platform during business hours (Monday to Friday, 07:00 to 20:00 UK time)Source: the AI read of this record
- Service credit5% of that month's subscription fee if availability falls below 99.5% in any monthSource: the AI read of this record
- P1 first responseWithin 4 business hoursSource: the AI read of this record
- Support scopeStandard support via emailSource: the AI read of this record
- Data refreshNightly; refresh cycles complete by 07:00 customer local time on each business daySource: the AI read of this record
- Subscription fee£17,550 (£19,500 less 10%), payable annually in advanceSource: the AI read of this record
- Implementation fee£6,000, four weeks, commencing 6 April 2023Source: the AI read of this record
- Total Contract Value£23,550Source: the AI read of this record
- Payment termsNet 30 days from invoiceSource: the AI read of this record
- Term and renewalOne year from 6 April 2023, expiry 5 April 2024; automatic annual renewal unless either party gives 90 days' noticeSource: the AI read of this record
- TerminationEither party may terminate for convenience with 90 days' written noticeSource: the AI read of this record
The document
Body
MASTER SERVICES AGREEMENT
Version: 1 Status: Executed
1. Parties
This agreement is between:
- BG-Demo (the "Company")
- Tannahill Systems (the "Customer")
2. Services
BG-Demo will provide B-Glass, a data integration and analytics platform, configured for the Starter tier. The service includes:
- Connection of multiple data sources (connectors)
- Queryable layer over CRM, ticketing, communications and financial systems
- Search, pages and chat functionality
- Team access and support
- Six-monthly check-in and support
3. Implementation
BG-Demo will deliver a four-week implementation including:
- Data source discovery and connector configuration
- Testing and validation
- User training
- Go-live support
Implementation will commence on 6 April 2023 and be completed within four weeks.
4. Term and Renewal
- Start date: 6 April 2023
- Initial term: One year
- Expiry date: 5 April 2024
- Renewal: Automatic annual renewal unless either party gives 90 days' notice
5. Fees and Billing
Read the whole document (2,726 characters)
| Item | Unit Price | Quantity | Discount | Net |
|---|---|---|---|---|
| B-Glass – Starter | £20k | 1 | 10% | £18k |
| Implementation – Starter (4 weeks) | £6,000 | 1 | , | £6,000 |
| Total Contract Value | £24k |
Annual Recurring Revenue: £18k (subscription only, payable annually in advance)
Payment terms: Net 30 days from invoice.
6. Service Levels
Availability
BG-Demo commits to 99.5% availability of the platform during business hours (Monday to Friday, 07:00 to 20:00 UK time).
Service credit: If availability falls below 99.5% in any month, the Customer is entitled to a credit of 5% of that month's subscription fee.
Support Response
For P1 issues (system outage or data unavailability):
- First response: Within 4 business hours
- Scope: Standard support via email
Data Refresh
Data from connected sources is refreshed nightly. Refresh cycles will complete by 07:00 customer local time on each business day.
7. Confidentiality and Data
The Customer's data remains in the Customer's Snowflake account at all times. BG-Demo has no access to raw data, only to the indexed, queryable layer.
8. Limitation of Liability
Neither party shall be liable for indirect, incidental or consequential damages.
9. Termination
Either party may terminate this agreement for convenience with 90 days' written notice.
Signatures
For and on behalf of BG-Demo:
Nell Ashcombe Chief Executive Officer and Co-founder 6 April 2023
For and on behalf of Tannahill Systems:
_______________________________
Managing Director 6 April 2023
Unusual terms
As at Fri 9 Oct 2026- 10% discount on the first-term subscription
- Automatic annual renewal with 90 days' notice
- Termination for convenience on 90 days' written notice
- Availability measured in business hours only
- Customer signature line shows no name