Tannahill Systems - Proposal
Documentfinal Tannahill Systems · proposal · final · 23 Jan 2023
A proposal dated 23 Jan 2023 for a Starter implementation and subscription. It states 99.5% uptime, a P1 response of 4 business hours and a total contract value of £24k. It is a proposal, not executed paper.
What it says
What this says
As at Fri 9 Oct 2026A proposal dated 23 Jan 2023 for a Starter implementation and subscription. It states 99.5% uptime, a P1 response of 4 business hours and a total contract value of £24k. It is a proposal, not executed paper.
What it is: a version 1 proposal prepared by Nell Ashcombe, Chief Executive Officer, for a four-week Starter implementation. Its text asks the customer to "confirm your agreement by return" before an MSA is prepared.
Commits: the Starter subscription is £20k list, £18k net after a 10% discount, plus £6,000 implementation, giving £24k. Service levels are 99.5% uptime, a P1 response of 4 business hours and a 5% service credit for availability breaches.
Unusual: the 10% discount sits within the first-term limit. Payment is Net 30 days, and the subscription "renews annually from first payment".
Not settled: the stored status is final, but the text is a proposal and not a signed order form. The document does not show who accepted it, when it was signed, or what the executed terms were.
As found in this document
As at Fri 9 Oct 2026- Price£23,550Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- P1 response4 business hoursSource: the AI read of this record
- Service credit5% of one month's fee for availability breachesSource: the AI read of this record
- Subscription price£19,500 unit price, £17,550 netSource: the AI read of this record
- Implementation£6,000, four weeksSource: the AI read of this record
- Total Contract Value£23,550Source: the AI read of this record
- Payment termsNet 30 days. Subscription renews annually from first payment.Source: the AI read of this record
- StartImplementation can begin within two weeks of contract signatureSource: the AI read of this record
The document
Body
Tannahill Systems, Proposal
Version: 1 Status: Final Prepared by: Nell Ashcombe, Chief Executive Officer
Executive Summary
This proposal outlines a four-week implementation of B-Glass for Tannahill Systems, enabling your support team to query customer data across your CRM, ticketing and communications systems in one place.
About the Brain
B-Glass is an AI-queryable layer built on your own Snowflake data warehouse. It lets your teams stop reconciling systems by hand and start answering questions about customers, tickets and activity in seconds.
Proposed Scope
Tier: Starter
Implementation: Four weeks, covering setup, connector configuration, testing and go-live support.
Subscription: Annual access for one team. Includes search, pages, chat and a six-monthly check-in with our team.
Pricing
| Item | Unit Price | Quantity | Net |
|---|---|---|---|
| B-Glass – Starter | £20k | 1 | £18k |
| Implementation – Starter (4 weeks) | £6,000 | 1 | £6,000 |
| Total Contract Value | £24k |
Discount: 10% applied to the subscription.
Read the whole document (1,609 characters)
Payment terms: Net 30 days. Subscription renews annually from first payment.
Service Levels
- Availability: 99.5% uptime
- P1 response: 4 business hours
- Service credit: 5% of one month's fee for availability breaches
Next Steps
Please confirm your agreement by return, and we will prepare the Master Services Agreement for signature. Implementation can begin within two weeks of contract signature.
For any questions, please contact Nell Ashcombe.
Unusual terms
As at Fri 9 Oct 2026- 10% discount on the subscription
- Renews annually from first payment