Tannahill Systems - Proposal v1
Documentdraft Tannahill Systems · proposal · draft · 18 Jan 2023
Draft proposal from 18 Jan 2023 for a four-week Starter implementation. It states 99.5% availability, a 4 business hours P1 response and a total contract value of £24k, with a 10% subscription discount. It is not an executed contract.
What it says
What this says
As at Fri 9 Oct 2026Draft proposal from 18 Jan 2023 for a four-week Starter implementation. It states 99.5% availability, a 4 business hours P1 response and a total contract value of £24k, with a 10% subscription discount. It is not an executed contract.
What it is: a draft proposal, version 1, prepared by Nell Ashcombe, Chief Executive Officer. It offers the Starter tier for one team with search, pages, chat and a six-monthly check-in.
Commits: nothing binding, as it asks the customer to "confirm your agreement by return" before an MSA is prepared. It sets out 99.5% uptime, a 4 business hours P1 response and a 5% service credit for availability breaches.
Unusual: a 10% discount applied to the subscription, which is within the 20% first-term limit. The text says the subscription "renews annually from first payment".
Not settled: the document names no customer signatory, no signature date and no connector delivery commitments. The evidence does not show whether it led to an executed order form, which would override these figures.
As found in this document
As at Fri 9 Oct 2026- Price£23,550Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- P1 response4 business hoursSource: the AI read of this record
- Service credit5% of one month's fee for availability breachesSource: the AI read of this record
- Total Contract Value£23,550Source: the AI read of this record
- Payment termsNet 30 days. Subscription renews annually from first payment.Source: the AI read of this record
- ImplementationFour weeks, covering setup, connector configuration, testing and go-live support.Source: the AI read of this record
The document
Body
Tannahill Systems, Proposal
Version: 1 Status: Draft Prepared by: Nell Ashcombe, Chief Executive Officer
Executive Summary
This proposal outlines a four-week implementation of B-Glass for Tannahill Systems, enabling your support team to query customer data across your CRM, ticketing and communications systems in one place.
About the Brain
B-Glass is an AI-queryable layer built on your own Snowflake data warehouse. It lets your teams stop reconciling systems by hand and start answering questions about customers, tickets and activity in seconds.
Proposed Scope
Tier: Starter
Implementation: Four weeks, covering setup, connector configuration, testing and go-live support.
Subscription: Annual access for one team. Includes search, pages, chat and a six-monthly check-in with our team.
Pricing
| Item | Unit Price | Quantity | Net |
|---|---|---|---|
| B-Glass – Starter | £20k | 1 | £18k |
| Implementation – Starter (4 weeks) | £6,000 | 1 | £6,000 |
| Total Contract Value | £24k |
Discount: 10% applied to the subscription.
Read the whole document (1,609 characters)
Payment terms: Net 30 days. Subscription renews annually from first payment.
Service Levels
- Availability: 99.5% uptime
- P1 response: 4 business hours
- Service credit: 5% of one month's fee for availability breaches
Next Steps
Please confirm your agreement by return, and we will prepare the Master Services Agreement for signature. Implementation can begin within two weeks of contract signature.
For any questions, please contact Nell Ashcombe.
Unusual terms
As at Fri 9 Oct 2026- 10% discount on subscription
- renews annually from first payment