Quennell Harte - Proposal
Documentfinal Quennell Harte · proposal · final · 26 May 2026
Proposal dated 26 May 2026 for the Starter tier at £22k a year, with a stated total engagement of £28k. Service levels quoted: 99.5% availability and P1 first response within 4 business hours. It is a proposal, not executed paper.
What it says
What this says
As at Fri 9 Oct 2026Proposal dated 26 May 2026 for the Starter tier at £22k a year, with a stated total engagement of £28k. Service levels quoted: 99.5% availability and P1 first response within 4 business hours. It is a proposal, not executed paper.
What it is: a version 1 proposal for B-Glass Starter tier, stored as final but still a proposal. Nothing in it shows a signature, so any order form under the MSA is a separate document.
Commits: it sets out "Availability: 99.5%", "P1 first response: 4 business hours" and a 5% service credit for availability breach. It also states "Payment: annual in advance, net 30 days" and that all committed connectors will be live at launch.
Unusual: the table shows implementation as "Included (fixed cost)" yet the total engagement is £28k against a £22k subscription. The document does not explain the difference.
Not settled: no start date, no connector list or go-live days, and no named customer signatory. The document names only BG-Demo's side in the givens: Sophie Ling, Account Executive.
As found in this document
As at Fri 9 Oct 2026- Price£22,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's fee per month of availability breachSource: the AI read of this record
- Nightly data refreshby 07:00 customer local time (business days)Source: the AI read of this record
- Annual subscription£22,000Source: the AI read of this record
- Total engagement£28,000Source: the AI read of this record
- Paymentannual in advance, net 30 daysSource: the AI read of this record
- ConnectorsAll committed connectors will be live at launch.Source: the AI read of this record
The document
Body
Quennell Harte - Proposal
Executive Summary
This proposal outlines BG-Demo's B-Glass service for Quennell Harte. B-Glass is an AI-queryable layer over your CRM, finance, and communications data, built and operated within your Snowflake account, enabling your teams to connect projects, invoices, and client interactions in one place.
Offering
B-Glass – Starter tier
Single-team access to search, pages, and chat across your key business data.
Key benefits:
- Unified view of projects, fees, and client interactions
- Up to 15 users, 4 data connectors
- Six-monthly check-in support
Pricing and Terms
| Component | Cost |
|---|---|
| Annual subscription | £22k |
| Implementation and launch | Included (fixed cost) |
| Total engagement | £28k |
Payment: annual in advance, net 30 days.
Implementation
4-week programme:
- Discovery and data assessment
- Connector configuration and testing
- Security review and go-live
All committed connectors will be live at launch.
Service Level
Read the whole document (1,392 characters)
- Availability: 99.5%
- P1 first response: 4 business hours
- Service credit: 5% of one month's fee per month of availability breach
- Nightly data refresh by 07:00 customer local time (business days)
Next Steps
Please confirm your readiness to proceed. We will then move to the Master Services Agreement and detailed implementation schedule.
Unusual terms
As at Fri 9 Oct 2026- Implementation shown as included yet total is £28,000
- Proposal only, no signature or start date