Kesselfeld Software - Master Services Agreement v2
Documentdraft Kesselfeld Software · contract · draft · 8 Dec 2025
Draft version 2 of the master services agreement for the Growth tier, prepared 8 Dec 2025. Availability 99.5%, P1 first response 1 business hour, subscription £48k per year after a 5% discount. Not shown as signed.
What it says
What this says
As at Fri 9 Oct 2026Draft version 2 of the master services agreement for the Growth tier, prepared 8 Dec 2025. Availability 99.5%, P1 first response 1 business hour, subscription £48k per year after a 5% discount. Not shown as signed.
What it is: a draft MSA between BG-Demo and Kesselfeld Software for the Growth tier, marked "DRAFT, Version 2" and "Draft version 2, in review". Its next step is "Final execution and signature".
Commits: a 12-month term from 7 Jan 2026 to 6 Jan 2027, with automatic renewal unless 90 days' written notice is given. It sets "99.5% (measured monthly)" availability, a 1 business hour P1 first response and a nightly refresh by 07:00.
Unusual: the 5% first-term discount on the £50k list price and the 10% availability credit are within the standard terms. The P1 hours are tied to 09:00 to 17:00 CET.
Not settled: the document does not show who signed or whether an executed copy exists. Until one does, these terms are an open item and the executed order form decides price and terms.
As found in this document
As at Fri 9 Oct 2026- Date end6 Jan 2027Source: the AI read of this record
- Date renewal6 Jan 2027Source: the AI read of this record
- Date start7 Jan 2026Source: the AI read of this record
- Price£47,500Source: the AI read of this record
- Availability99.5% (measured monthly)Source: the AI read of this record
- P1 first response1 business hour, 09:00–17:00 CETSource: the AI read of this record
- Data refreshNightly, complete by 07:00 customer local time, business daysSource: the AI read of this record
- Availability credit10% of one month's fee per month of breachSource: the AI read of this record
- Subscription charge£47,500 annual charge (£50,000 list price, 5% discount)Source: the AI read of this record
- Implementation fee£12,000 (Growth, 8 weeks)Source: the AI read of this record
- Total first-term cost£59,500Source: the AI read of this record
- BillingSubscription in advance; implementation invoiced upon acceptanceSource: the AI read of this record
- Payment terms30 days net from invoice dateSource: the AI read of this record
- Connector deliveryup to 8 connectors to be live by week 8Source: the AI read of this record
- Renewal noticeAutomatic unless 90 days' written notice of non-renewal is givenSource: the AI read of this record
The document
Body
Kesselfeld Software - Master Services Agreement v2
DRAFT, Version 2
Prepared: 8 December 2025
1. Parties
Provider: BG-Demo, London Customer: Kesselfeld Software, Berlin
Service: B-Glass (Growth tier), enabling customer success teams to see tickets, renewals and usage per customer in a unified view.
2. Service Term
- Effective date: 7 January 2026
- Term length: 12 months
- Expiration: 6 January 2027
- Renewal: Automatic unless 90 days' written notice of non-renewal is given
3. Services and Pricing
| Item | Annual List Price | Discount | Annual Charge |
|---|---|---|---|
| B-Glass – Growth | £50k | 5% | £48k |
| Implementation – Growth (8 weeks) | £12k | , | £12k |
Total first-term cost: £60k
- Billing: Subscription in advance; implementation invoiced upon acceptance
- Payment terms: 30 days net from invoice date
4. Growth Tier Specification
The subscription includes:
- Up to 40 licensed users
- Up to 8 data connectors
- Pages, dashboards and search functionality
- Dashboards builder for custom reporting
- Quarterly business reviews
5. Implementation and Go-Live
Read the whole document (2,455 characters)
The Provider shall complete an 8-week implementation enabling up to 8 connectors to be live by week 8, supporting the Customer's success team in viewing tickets, renewals and usage across their customer base.
Phases:
- Weeks 1–2: Data mapping and architecture
- Weeks 3–6: Connector build and testing
- Weeks 7–8: User training and production cutover
6. Service Levels
| Metric | Standard |
|---|---|
| Availability | 99.5% (measured monthly) |
| P1 first response | 1 business hour, 09:00–17:00 CET |
| Data refresh | Nightly, complete by 07:00 customer local time, business days |
| Availability credit | 10% of one month's fee per month of breach |
7. Confidentiality
Each party shall maintain the confidentiality of the other's proprietary information and shall not disclose it to third parties without consent.
8. Limitation of Liability
Neither party shall be liable for indirect, incidental, consequential or punitive damages.
9. Governing Law
This agreement shall be governed by the laws of England and Wales.
10. Entire Agreement
This agreement, together with any Statement of Work and exhibits, constitutes the entire agreement between the parties.
Status: Draft version 2, in review Next step: Final execution and signature
Unusual terms
As at Fri 9 Oct 2026- Automatic renewal with 90 days' notice
- 5% first-term discount
- P1 hours 09:00–17:00 CET