Carrowkeel Software - Master Services Agreement (signed)
Documentexecuted Carrowkeel Software · contract · executed · 2025-08-01
Executed MSA signed 1 Aug 2025 for the Growth tier: annual subscription £42k after a 5% first-term discount, plus £12k implementation. Availability 99.5%, P1 first response 1 business hour. Term ran 15 Aug 2025 to 14 Aug 2026.
What it says
What this says
Current to 13 Oct 26Executed MSA signed 1 Aug 2025 for the Growth tier: annual subscription £42k after a 5% first-term discount, plus £12k implementation. Availability 99.5%, P1 first response 1 business hour. Term ran 15 Aug 2025 to 14 Aug 2026.
What it is: the executed MSA between BB-Demo and Carrowkeel Software, signed 1 Aug 2025. It states it "supersedes every earlier draft in the contracts folder, including the draft issued on 14 Jul 2025".
Commits: Growth subscription at £44k list, 5% discount, £42k net, billed annual in advance on 30 days. Implementation of £12k is invoiced once. Availability 99.5%, P1 first response 1 business hour, nightly refresh by 07:00 customer local time.
Unusual: the 5% discount "applies to the first term only", so the renewal price is not settled by this document. Service credits cover availability only, not freshness.
Not settled: the end date of 14 Aug 2026 has passed and renewal is "by agreement of both parties". The text does not show whether a renewal was agreed or what price applies after the first term.
As found in this document
Current to 9 Oct 26- Date end14 Aug 2026Source: object_read:doc_085_005
- Date signed1 Aug 2025Source: object_read:doc_085_005
- Date start15 Aug 2025Source: object_read:doc_085_005
- Price£41,800Source: object_read:doc_085_005
- Availability99.5%Source: object_read:doc_085_005
- P1 first response1 business hourSource: object_read:doc_085_005
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_085_005
- Service credit10% of one month's fee for each month with an availability breach10% of one month's fee for each month with an availability breach · Source: object_read:doc_085_005
- Subscription price£41,800 annual recurring, £44,000 unit price less 5% discount£41,800 annual recurring, £44,000 unit price less 5% discount · Source: object_read:doc_085_005
- Implementation fee£12,000 one-off, invoiced once, separately from the subscription£12,000 one-off, invoiced once, separately from the subscription · Source: object_read:doc_085_005
- Billing frequencyannual, in advanceSource: object_read:doc_085_005
- Payment terms30 days from the invoice dateSource: object_read:doc_085_005
The document
Body
Carrowkeel Software - Master Services Agreement (signed)
Status: Executed. Signed on 1 Aug 2025. This executed copy supersedes every earlier draft in the contracts folder, including the draft issued on 14 Jul 2025.
Parties
| Party | Role |
|---|---|
| BB-Demo | Supplier of the company brain, run inside the customer's own Snowflake account |
| Carrowkeel Software | Customer, a Dublin vendor of lettings and property-management software |
Account owner at BB-Demo: Sophie Ling. Customer success manager: Marcus Bell.
Purpose
Carrowkeel Software has bought the Growth tier so that its customer success team can read support tickets, renewals and product usage per agency group. This agreement sets out the subscription, the one-off implementation and the service levels that apply between the parties.
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44k | 5% | £42k | Yes, annual |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Read the whole document (2,890 characters)
Total contract value: £54k, made up of the annual subscription of £42k and the one-off implementation fee of £12k.
The discount of 5% applies to the first term only. The annual recurring amount under this agreement is £42k.
Term
- Start date: 15 Aug 2025.
- End date: 14 Aug 2026.
- Renewal is by agreement of both parties. BB-Demo's customer success manager will open the renewal conversation ahead of the end date.
Billing and payment
- Billing frequency: annual, in advance.
- The implementation fee is invoiced once, separately from the subscription.
- Payment terms: 30 days from the invoice date.
- All amounts are in GBP and exclude any applicable taxes.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month with an availability breach |
Service credits are given for availability only. Data freshness is not a credit basis under the Growth tier.
Scope of the Growth tier
The subscription covers the Growth user and connector allowances, pages, chat and search, the dashboards builder and quarterly business reviews. Connectors named in the implementation line are commissioned during the implementation period.
Entire agreement
This executed document sets the contracted price and terms between BB-Demo and Carrowkeel Software. Where any quote, draft, CRM record or invoice differs from it, this document prevails.
Signatures
| For BB-Demo | For Carrowkeel Software |
|---|---|
| Sophie Ling, Account Executive | Authorised signatory |
| Signed | Signed |
| Date: 1 Aug 2025 | Date: 1 Aug 2025 |
Unusual terms
Current to 9 Oct 26- 5% discount on first term only
- Renewal by agreement of both parties, no auto-renewal
- Service credit for availability only