Grisedale Search & Selection - Master Services Agreement v2
Documentdraft Grisedale Search & Selection · contract · draft · 25 Mar 2024
Unsigned draft Master Services Agreement v2 for a Starter subscription, 1 May 2024 to 30 Apr 2025. Availability 99.5%, P1 first response 4 business hours, subscription £20k per year, total contract value £26k including implementation.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft Master Services Agreement v2 for a Starter subscription, 1 May 2024 to 30 Apr 2025. Availability 99.5%, P1 first response 4 business hours, subscription £20k per year, total contract value £26k including implementation.
What it is: a draft MSA with order form summary, issued for review on Monday 25 March 2024. It states "Not yet signed" and supersedes an earlier version.
Commits: Starter subscription at £20k annual in advance, plus £6,000 one-off implementation. Payment is "30 days from invoice"; service credit is 5% of one month's fee, availability only.
Unusual: nothing off the standard Starter terms. Renewal is "only by agreement of both parties", so there is no auto-renewal.
Not settled: customer legal review, the first connectors to go live and the invoicing contact are open. Signature blocks are blank, so this draft shows no executed terms; the executed order form, if any, decides contracted price and terms.
As found in this document
As at Fri 9 Oct 2026- Date end30 Apr 2025Source: the AI read of this record
- Date start1 May 2024Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's feeSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Annual recurring subscription£19,500Source: the AI read of this record
- Implementation fee£6,000 one-off (4 weeks, up to 4 connectors)Source: the AI read of this record
- Total contract value£25,500Source: the AI read of this record
- BillingAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
The document
Body
Grisedale Search & Selection - Master Services Agreement v2
Draft. Not yet signed. Issued for review on Monday 25 March 2024. This draft supersedes the earlier version and remains subject to the open points listed at the end.
Parties
- Supplier: BG-Demo, a London data business.
- Customer: Grisedale Search & Selection, Manchester.
BG-Demo account owner: Priya Raman, Account Executive. Customer success manager: Marcus Bell.
Order form summary
| Item | Detail |
|---|---|
| Tier | Starter |
| Start date | 1 May 2024 |
| End date | 30 Apr 2025 |
| Billing | Annual, in advance |
| Payment terms | 30 days from invoice |
| Total contract value | £26k |
| Annual recurring subscription | £20k |
The total contract value includes the one-off implementation fee. The annual recurring subscription is the subscription line only.
Lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-STARTER | B-Glass – Starter | 1 | £20k | 0% | £20k | Yes |
| IMP-STARTER | Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | 0% | £6,000 | No |
No discount applies to either line.
Services
Read the whole document (3,148 characters)
BG-Demo will provide B-Glass at the Starter tier, built and operated inside the Customer's own Snowflake account, together with the implementation described in the lines above. The implementation runs over four weeks and covers up to four connectors, which is the Starter limit.
Term and renewal
The initial term runs from 1 May 2024 to 30 Apr 2025. The subscription renews only by agreement of both parties. BG-Demo's customer success manager will contact the Customer ahead of the end date to discuss renewal.
Fees and payment
- The subscription fee is invoiced annually in advance.
- The one-off implementation fee is invoiced once, as set out in the order form.
- Invoices are payable within 30 days.
- All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Service credit | 5% of one month's fee |
| Credit basis | Availability only |
Service credits under this agreement apply to availability. Data freshness is not a credited measure at the Starter tier.
Data and security
The Customer's data remains in the Customer's own Snowflake account. BG-Demo accesses it only to provide and support the services. Detailed data protection terms are set out in the data processing agreement that accompanies this agreement.
General
This agreement, with the order form, is the whole agreement between the parties on its subject matter. Any change must be in writing and signed by both parties. English law applies.
Open points in this draft
- Customer legal review of the general terms is outstanding.
- The Customer to confirm the connectors it wants live first.
- Confirmation of the invoicing contact on the Customer's side.
Signatures
To be completed on execution.
| For BG-Demo | For Grisedale Search & Selection | |
|---|---|---|
| Title | Account Executive | Authorised signatory |
| Signature | ||
| Date |
Unusual terms
As at Fri 9 Oct 2026- Renewal only by agreement of both parties
- Unsigned draft with open points