Ledgerwood Freight - Security Questionnaire
Documentfinal Ledgerwood Freight · security questionnaire · final · 26 Aug 2026
Completed Growth tier security questionnaire for Ledgerwood Freight, created 26 Aug 2026. It states availability of 99.5 per cent and a P1 first response within one business hour. It is an answer sheet, not a contract, and states no price.
What it says
What this says
As at Fri 9 Oct 2026Completed Growth tier security questionnaire for Ledgerwood Freight, created 26 Aug 2026. It states availability of 99.5 per cent and a P1 first response within one business hour. It is an answer sheet, not a contract, and states no price.
What it is: a one-version questionnaire answered for Ledgerwood Freight under the Growth tier, filed as final. The author is Theo Gallagher, Solutions Engineer at BG-Demo.
Commits: it states "Availability commitment: 99.5 per cent. Measured monthly; service credits apply for breaches." It also gives P1 first response "within one business hour during UK business hours" and a nightly refresh "by 07:00 your local time on business days".
Unusual: nothing departs from the standard Growth terms. Service credits are for availability breaches only, so a data freshness miss earns no credit. Single sign-on is stated as an Enterprise feature.
Not settled: the document names no signatory, no price, no term and no dates beyond its creation. The audit certification is not named, and the report is available only under NDA. It does not say whether the answers were attached to an order form.
As found in this document
As at Fri 9 Oct 2026- Availability99.5 per cent. Measured monthly; service credits apply for breaches.Source: the AI read of this record
- P1 first responsewithin one business hour during UK business hoursSource: the AI read of this record
- Data refreshcompleted nightly by 07:00 your local time on business daysSource: the AI read of this record
- Service creditsGrowth tier service credits apply for availability breaches onlySource: the AI read of this record
Body
Security Questionnaire: Ledgerwood Freight
Growth Tier, Security Controls
| Question | Answer |
|---|---|
| Is a current security audit maintained? | Yes. BG-Demo maintains a current audit certification. Detailed report available under NDA. |
| What user authentication is required? | Growth tier uses username and password with multi-factor authentication available. Single sign-on is available with the Enterprise tier. |
| Is encryption in transit provided? | Yes. All data in transit between your systems and the brain is encrypted using industry-standard protocols. |
| Is encryption at rest provided? | Yes. Data at rest in your Snowflake account is encrypted per Snowflake's defaults. |
| What is the availability SLA? | Availability commitment: 99.5 per cent. Measured monthly; service credits apply for breaches. |
| What is the P1 support response time? | First response to critical issues within one business hour during UK business hours. |
| How long are access logs retained? | Login and activity logs are retained within your Snowflake account and are accessible through your instance. |
| Is a data freshness SLA offered? | Data refr |
Read the whole document (1,603 characters)
esh is completed nightly by 07:00 your local time on business days. Growth tier service credits apply for availability breaches only. | | What happens in the event of a security incident? | All incidents are logged and tracked. The Processor provides incident details on request. | | Can you provide references? | References available on request subject to customer confidentiality agreements. |