Auerhain Industrietechnik - Master Services Agreement (signed)
Documentexecuted Auerhain Industrietechnik · contract · executed · 17 Apr 2026
Executed Master Services Agreement for B-Glass at the Growth tier, running 1 May 2026 to 30 Apr 2027. It states 99.5% uptime, P1 response of 1 business hour, and a subscription of £48k net after a 5% first-term discount.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement for B-Glass at the Growth tier, running 1 May 2026 to 30 Apr 2027. It states 99.5% uptime, P1 response of 1 business hour, and a subscription of £48k net after a 5% first-term discount.
What it is: the Master Services Agreement between BG-Demo Limited and Auerhain Industrietechnik, marked "Status: Executed". Services are B-Glass at the Growth tier with support for up to eight data connectors.
Commits: the subscription is £50k less 5%, giving £48k, plus £12k implementation, £60k in total. Payment terms are Net 30 days, with the invoice dated 1 May 2026.
Service levels: availability 99.5% uptime, P1 response 1 business hour from report, and a service credit of 10% of one month's subscription fee per month of availability breach. Data refresh is complete by 07:00 customer local time, Monday to Friday.
Not settled: the Auerhain signature line is blank, though dated 17 Apr 2026, and only Lewis Kerr is named. The document gives no connector go-live dates, and the credit covers availability only, not data freshness. The 5% discount ends after the first term.
As found in this document
As at Fri 9 Oct 2026- Date end30 Apr 2027Source: the AI read of this record
- Date renewal30 Apr 2027Source: the AI read of this record
- Date signed17 Apr 2026Source: the AI read of this record
- Date start1 May 2026Source: the AI read of this record
- Price£47,500Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- P1 incident response1 business hour from reportSource: the AI read of this record
- Service credit10% of one month's subscription fee per month of availability breachSource: the AI read of this record
- Data refreshComplete by 07:00 customer local time, Monday to FridaySource: the AI read of this record
- Subscription fee£50,000 less 5% discount, net £47,500Source: the AI read of this record
- Implementation fee£12,000 (Setup, 8 connectors, 8 weeks)Source: the AI read of this record
- Payment termsNet 30 days; invoice date 1 May 2026Source: the AI read of this record
- RenewalAnnual subscription renews on 30 April 2027Source: the AI read of this record
The document
Body
Auerhain Industrietechnik - Master Services Agreement
Status: Executed
1. Parties and effective date
BG-Demo Limited and Auerhain Industrietechnik agree to the terms below.
Service commencement: 1 May 2026 Service end: 30 April 2027
2. Services
BG-Demo shall provide B-Glass service at the Growth tier, including annual subscription, implementation and support for up to eight data connectors.
3. Pricing and payment
| Item | Description | Unit price | Discount | Net amount |
|---|---|---|---|---|
| B-Glass – Growth | Annual subscription | £50k | 5% | £48k |
| Implementation – Growth | Setup, 8 connectors, 8 weeks | £12k | , | £12k |
| Total | £60k |
Annual recurring revenue (Year 1): £48k Invoice date: 1 May 2026 Payment terms: Net 30 days
The 5% discount applies to the first contract term only.
4. Service levels
Availability: 99.5% uptime P1 incident response: 1 business hour from report Service credit: 10% of one month's subscription fee per month of availability breach Data refresh: Complete by 07:00 customer local time, Monday to Friday
5. Term and renewal
Read the whole document (1,402 characters)
Annual subscription renews on 30 April 2027.
6. Signatures
For and on behalf of BG-Demo Limited:
Lewis Kerr Account Executive
17 Apr 2026
For and on behalf of Auerhain Industrietechnik:
_____________________________
17 Apr 2026
Unusual terms
As at Fri 9 Oct 2026- 5% discount on first term only