What it says
What this says
As at Fri 9 Oct 2026Proposal from Lewis Kerr dated 11 Mar 2026 for the Growth plan: £48k a year after a 5% discount, plus £12k implementation, £60k total. It quotes 99.5% uptime and 1 business hour priority support response. It is unsigned.
What it is: a BG-Demo sales proposal prepared by Lewis Kerr, Account Executive, on 11 Mar 2026. It is filed as final, but it is a proposal and not an executed order form.
Commits: it quotes "99.5% uptime with 1 business hour priority support response". Price is £50k less 5% giving £48k a year, plus £12k implementation, £60k in total.
Unusual: the renewal line reads "Annual renewal price (from year 2 onwards): £48k + VAT". That carries the first-term discount into renewal, which is off the standard first-term-only discount rule.
Not settled: the text gives no user count, no connector go-live dates and no data freshness commitment. The evidence does not show whether an order form or Master Services Agreement was ever signed, so treat it as an open item until executed paper is found.
As found in this document
As at Fri 9 Oct 2026- Price£47,500Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- Priority support response1 business hour priority support responseSource: the AI read of this record
- Subscription priceB-Glass – Growth (annual) £50,000, 5% discount, net £47,500Source: the AI read of this record
- Implementation£12,000, eight weeks, up to eight connectorsSource: the AI read of this record
- Total contract value£59,500Source: the AI read of this record
- Renewal price and billing£47,500 + VAT, due in advance, payable within 30 days of invoiceSource: the AI read of this record
- Kick-offwithin two weeks of signingSource: the AI read of this record
The document
Body
Auerhain Industrietechnik - Proposal
Executive summary
This proposal outlines our recommendation for implementing B-Glass at Auerhain Industrietechnik. Your service organisation will be able to search field-service tickets against customer accounts and history in real time, moving from manual reconciliation to automated insight.
Scope
We propose to deploy B-Glass on the Growth plan, which includes:
- Team-wide user access
- Integration with up to eight systems (your ticketing system, CRM and others)
- Search, chat and query interface
- Quarterly business reviews and check-ins with our support team
- 99.5% uptime with 1 business hour priority support response
Your implementation will take eight weeks, during which we configure your data connectors, test the interface and train your team.
Pricing
| Item | Unit price | Quantity | Discount | Net |
|---|---|---|---|---|
| B-Glass – Growth (annual) | £50k | 1 | 5% | £48k |
| Implementation – Growth (eight weeks, up to eight connectors) | £12k | 1 | , | £12k |
| Total contract value | £60k |
Read the whole document (1,640 characters)
Annual renewal price (from year 2 onwards): £48k + VAT, due in advance, payable within 30 days of invoice.
Next steps
- Review this proposal and confirm your acceptance.
- We will send you the order form and Master Services Agreement for execution.
- Once signed, we will schedule your implementation kick-off within two weeks.
Please let us know any questions about scope or pricing, and we will be happy to discuss.
Prepared by: Lewis Kerr, Account Executive, BG-Demo
Date: 11 Mar 2026
Unusual terms
As at Fri 9 Oct 2026- 5% discount carried into renewal price
- Renewal price stated as £47,500 + VAT from year 2