Auerhain Industrietechnik - Proposal v1
Documentdraft Auerhain Industrietechnik · proposal · draft · 6 Mar 2026
Draft Growth tier proposal from Lewis Kerr dated 6 Mar 2026: £48k annual subscription plus £12k implementation, £60k total. It quotes 99.5% uptime and a 1 business hour P1 response. It is not an executed order form.
What it says
What this says
As at Fri 9 Oct 2026Draft Growth tier proposal from Lewis Kerr dated 6 Mar 2026: £48k annual subscription plus £12k implementation, £60k total. It quotes 99.5% uptime and a 1 business hour P1 response. It is not an executed order form.
What it is: an unsigned proposal, marked Draft in its text and in storage, from Lewis Kerr, Account Executive, to Auerhain Industrietechnik. It covers a Growth subscription with an 8 week implementation.
Commits: if accepted it would set 99.5% uptime, a 1 business hour P1 response, a nightly refresh by 07:00 CET on business days and a 5% service credit for availability. Payment is 30 days from invoice.
Unusual: "12 months from go-live, auto-renewing annually" sits beside "No long-term lock-in; 90-day cancellation notice required". The £48k subscription is stated with no discount, yet differs from the £50k Growth list price for new business.
Not settled: the evidence does not show that an order form was issued or signed, a go-live date, or any customer signatory. Treat it as an open item, not contracted terms.
As found in this document
As at Fri 9 Oct 2026- Price£47,500Source: the AI read of this record
- B-Glass Growth annual subscription£47,500Source: the AI read of this record
- Implementation Growth£12,000 (8 weeks, up to 8 connectors)Source: the AI read of this record
- Total Contract Value£59,500Source: the AI read of this record
- System Availability99.5% uptimeSource: the AI read of this record
- P1 Response Time1 business hourSource: the AI read of this record
- Data RefreshNightly by 07:00 CET on business daysSource: the AI read of this record
- Service Credit5% of one month's subscription if availability falls shortSource: the AI read of this record
- Payment Terms30 days from invoiceSource: the AI read of this record
- Contract Period12 months from go-live, auto-renewing annuallySource: the AI read of this record
- Cancellation90-day cancellation notice requiredSource: the AI read of this record
- Renewal pricingset at least 90 days before expirySource: the AI read of this record
- Go-livewithin the 8-week implementation windowSource: the AI read of this record
The document
Body
Auerhain Industrietechnik - Proposal v1
Status: Draft Date: 6 March 2026 Prepared by: Lewis Kerr, Account Executive
Executive Summary
Auerhain Industrietechnik's service organisation manages a high volume of field-service tickets. Today, your team reconciles tickets against customer accounts and business records manually, which is time-consuming and error-prone. B-Glass brings all this data together into a single queryable layer, so your service teams can answer "What is the ticket history for this customer?" and "Which customers are at risk of churn?" in seconds instead of hours.
This proposal covers a Growth tier subscription, tailored to your team structure and data sources.
Solution Overview
What You'll Get
B-Glass – Growth tier provides:
- access for up to 40 users across several teams
- connectivity to 8 data sources (customer CRM, ticket system, product database, financial records, etc.)
- the dashboards builder for your team to create custom views and reports
- quarterly business reviews with our Customer Success team
- monthly check-ins and support with a 1-hour P1 response time
Read the whole document (3,145 characters)
All data runs inside your own Snowflake account, so you control the keys.
Implementation
Our team will work with you over 8 weeks to:
- Design connectors to your customer CRM, field-service system, and supporting sources
- Build initial dashboards for ticket-to-customer and at-risk customer views
- Train your team to ask questions and build their own views
- Hand over to our support team
We'll live-launch your brain within the 8-week implementation window.
Pricing
| Amount | |
|---|---|
| B-Glass – Growth (annual subscription) | £48k |
| Implementation – Growth (8 weeks, up to 8 connectors) | £12k |
| Total Contract Value | £60k |
Payment Terms: 30 days from invoice Contract Period: 12 months from go-live, auto-renewing annually Discount: None applied to first term
Service Levels
| Metric | Commitment |
|---|---|
| System Availability | 99.5% uptime |
| P1 Response Time | 1 business hour |
| Data Refresh | Nightly by 07:00 CET on business days |
| Service Credit | 5% of one month's subscription if availability falls short |
Commercial Terms
- Invoice due 30 days from date
- No long-term lock-in; 90-day cancellation notice required
- Renewal pricing set at least 90 days before expiry
- Additional users or connectors available at cost
Connectors Included
Based on your current tech stack, we propose the following live:
- Salesforce (customer & opportunity data)
- Zendesk (service tickets)
- Xero (invoicing and contracts)
- Product usage system
- (Four additional slots available for your evolving data sources)
Next Steps
- This week: you confirm readiness and any questions about this proposal
- Next week: we issue a formal order form for execution
- Week after: security review and kick-off planning
Questions?
Please reach out. I'm happy to clarify pricing, timings, or scope.
Kind regards,
Lewis Kerr Account Executive BG-Demo Limited
Unusual terms
As at Fri 9 Oct 2026- auto-renewing annually from go-live
- 90-day cancellation notice alongside no long-term lock-in
- refresh deadline stated in CET
- subscription price differs from the Growth list price with no discount stated