Brakkevoort Logistics - Order Form (signed)
Documentexecuted Brakkevoort Logistics · order form · executed · 21 Mar 2025
Executed order form dated 21 Mar 2025 for the Growth tier: £44k annual subscription plus £12k one-off implementation, term 1 Apr 2025 to 31 Mar 2026. Availability 99.5%, P1 first response 1 business hour, credits on availability only.
What it says
What this says
As at Fri 9 Oct 2026Executed order form dated 21 Mar 2025 for the Growth tier: £44k annual subscription plus £12k one-off implementation, term 1 Apr 2025 to 31 Mar 2026. Availability 99.5%, P1 first response 1 business hour, credits on availability only.
What it is: an executed order form under the BG-Demo Master Services Agreement. Brakkevoort Logistics buys the Growth tier, with eight weeks of implementation connecting up to eight sources. Total contract value is stated as £56k.
Commits: the subscription is "invoiced quarterly, in advance" and invoices are "payable within 30 days of the invoice date". Service levels are 99.5% availability and P1 first response of 1 business hour.
Unusual: the service credit is 10% of one month's fee for each month with an availability breach, on availability only. "Data freshness is not a credited measure under this order form." Quarterly invoicing is off the annual-in-advance default.
Not settled: the stated end date is 31 Mar 2026, before the as-of date. The document says renewal is "a separate conversation" and does not show whether it was renewed. The customer signatory is unnamed.
As found in this document
As at Fri 9 Oct 2026- Date end31 Mar 2026Source: the AI read of this record
- Date signed21 Mar 2025Source: the AI read of this record
- Date start1 Apr 2025Source: the AI read of this record
- Price£44,000Source: the AI read of this record
- Annual recurring subscription£44,000Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value£56,000Source: the AI read of this record
- Term1 Apr 2025 to 31 Mar 2026Source: the AI read of this record
- Subscription billinginvoiced quarterly, in advanceSource: the AI read of this record
- Implementation billinginvoiced as a one-offSource: the AI read of this record
- Payment termspayable within 30 days of the invoice date, in GBPSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Service credit10% of one month's fee for each month with an availability breachSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
The document
Body
Brakkevoort Logistics - Order Form (signed)
Status: Executed Version: 1 Order form date: 21 Mar 2025
This order form is made under the BG-Demo Master Services Agreement between the two parties below. It sets out what the customer is buying, for how long and at what price.
Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BG-Demo | Brakkevoort Logistics |
| Location | London | Rotterdam |
| Account owner | Tom Ashdown, Account Executive | Authorised signatory |
| Customer success manager | Marcus Bell | n/a |
Subscription tier
The customer subscribes to the Growth tier of B-Glass, built and run inside the customer's own Snowflake account.
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 0% | £44k | Annual recurring |
| IMP-GROWTH | Implementation - Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off |
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring subscription | £44k |
| One-off implementation fee | £12k |
| Total contract value | £56k |
Read the whole document (2,856 characters)
The total contract value is the subscription for the term plus the one-off implementation fee. No discount applies to either line.
Term
- Start date: 1 Apr 2025
- End date: 31 Mar 2026
- The subscription runs for one year from the start date. Renewal is a separate conversation, led by the customer success manager ahead of the end date.
Billing and payment
- The subscription is invoiced quarterly, in advance.
- The implementation fee is invoiced as a one-off.
- All invoices are in GBP and payable within 30 days of the invoice date.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee for each month with an availability breach |
| Credit basis | Availability only |
Service credits are calculated on availability only. Data freshness is not a credited measure under this order form.
Scope notes
- The Growth tier covers several teams, with the Growth user allowance and the Growth connector allowance.
- The implementation is delivered over eight weeks and connects up to eight sources, such as the CRM, the helpdesk and the call recorder, so that account managers can see shipper accounts, exception tickets and calls together.
- The dashboards builder and quarterly business reviews are included with the Growth tier.
Signatures
This order form is executed on 21 Mar 2025 and replaces any earlier draft.
| For BG-Demo | For Brakkevoort Logistics |
|---|---|
| Name: Tom Ashdown | Name: Authorised signatory |
| Title: Account Executive | Title: Authorised signatory, Brakkevoort Logistics |
| Date: 21 Mar 2025 | Date: 21 Mar 2025 |
Unusual terms
As at Fri 9 Oct 2026- Quarterly invoicing in advance
- Credits on availability only, freshness not credited