Brakkevoort Logistics - Master Services Agreement (signed)
Documentexecuted Brakkevoort Logistics · contract · executed · 2025-03-21
Executed MSA signed 21 Mar 2025 for the Growth tier at £44k a year plus a £12k implementation. Commits 99.5% availability and a P1 first response of One business hour. Initial term ended 31 Mar 2026; the text states no later term.
What it says
What this says
Current to 13 Oct 26Executed MSA signed 21 Mar 2025 for the Growth tier at £44k a year plus a £12k implementation. Commits 99.5% availability and a P1 first response of One business hour. Initial term ended 31 Mar 2026; the text states no later term.
What it is: the signed MSA between BB-Demo and Brakkevoort Logistics of Rotterdam. It covers the Growth tier and a one-off implementation, with a total contract value of £56k.
Commits: availability of 99.5%, P1 first response of "One business hour", and nightly refresh "Complete by 07:00 customer local time on business days". The subscription is billed quarterly, payable within 30 days.
Unusual: the service credit is 10% of one month's fee, given for availability only. A period "available but answered from data that was not refreshed does not attract a credit".
Not settled: renewal is only "dealt with by the parties in good time", with no notice period or auto-renewal. The text does not say what happened after the initial term ended on 31 Mar 2026, and it gives no customer signatory name.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2026Source: object_read:doc_024_005
- Date signed21 Mar 2025Source: object_read:doc_024_005
- Date start1 Apr 2025Source: object_read:doc_024_005
- Price£44,000Source: object_read:doc_024_005
- Annual subscription£44,000Source: object_read:doc_024_005
- Implementation fee£12,000Source: object_read:doc_024_005
- Total contract value£56,000Source: object_read:doc_024_005
- BillingThe annual subscription is billed quarterly.The annual subscription is billed quarterly. · Source: object_read:doc_024_005
- Payment termsInvoices are payable within 30 days of the invoice date.Invoices are payable within 30 days of the invoice date. · Source: object_read:doc_024_005
- Availability99.5%Source: object_read:doc_024_005
- P1 first responseOne business hourSource: object_read:doc_024_005
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_024_005
- Service credit10% of one month's fee for each month in which the availability commitment is missed10% of one month's fee for each month in which the availability commitment is missed · Source: object_read:doc_024_005
The document
Body
Brakkevoort Logistics - Master Services Agreement (signed)
Status: Executed. Signed on 21 Mar 2025.
Parties
This agreement is made between:
- BB-Demo, a London data business, the supplier of the company brain ("BB-Demo"); and
- Brakkevoort Logistics, of Rotterdam, the customer ("the Customer").
The account owner at BB-Demo is Tom Ashdown. The customer success manager is Marcus Bell.
Background
The Customer provides port-linked warehousing and road freight from Rotterdam. It has chosen the company brain so that its account managers can see shipper accounts, exception tickets and calls together in one place. BB-Demo will build and run the brain inside the Customer's own Snowflake account.
Services and tier
BB-Demo will provide the Growth tier of the company brain, together with a one-off implementation of the connectors the Customer needs, up to the Growth connector allowance.
Order lines
Read the whole document (3,434 characters)
| SKU | Description | Type | Quantity | Unit price | Discount | Net amount |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | Annual subscription | 1 | £44k | 0% | £44k |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | One-off | 1 | £12k | 0% | £12k |
Total contract value: £56k, made up of the annual subscription of £44k and the one-off implementation fee of £12k.
Annual recurring charge: £44k.
Term
- The subscription term starts on 1 Apr 2025.
- The initial term ends on 31 Mar 2026.
- Renewal is dealt with by the parties in good time before the end of the term, led by the customer success manager.
Fees, billing and payment
- The annual subscription is billed quarterly.
- The implementation fee is a fixed, one-off fee.
- Invoices are payable within 30 days of the invoice date.
- All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | One business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which the availability commitment is missed |
Service credits under this agreement are given for availability only. A period in which the brain was available but answered from data that was not refreshed does not attract a credit.
Customer responsibilities
- Give BB-Demo timely access to the source systems that are to be connected.
- Nominate a lead contact and an administrator for the brain.
- Tell BB-Demo promptly when a connected system is changed, replaced or retired.
Data and confidentiality
Customer data stays within the Customer's own Snowflake account. Each party will keep the other's confidential information confidential and use it only for the purposes of this agreement. The parties' data protection responsibilities are set out in the separate Data Processing Agreement signed on the same date.
General
- This agreement and its order lines are the whole agreement on their subject matter.
- Any change must be in writing and signed by both parties.
- Where this signed document differs from any earlier draft, quote or CRM record, this signed document applies.
Signatures
Signed for and on behalf of BB-Demo
Name: Tom Ashdown Title: Account Executive Date: 21 Mar 2025
Signed for and on behalf of Brakkevoort Logistics
Title: Authorised signatory Date: 21 Mar 2025
Unusual terms
Current to 9 Oct 26- 10% service credit for availability only
- No credit for stale data
- No notice period or auto-renewal stated