Brakkevoort Logistics - Master Services Agreement v2
Documentdraft Brakkevoort Logistics · contract · draft · 2025-03-04
Unsigned draft MSA dated 4 Mar 2025 for the Growth tier, 1 Apr 2025 to 31 Mar 2026. Availability 99.5%, P1 first response 1 hour within business hours, subscription £44k a year billed quarterly. Not executed.
What it says
What this says
Current to 13 Oct 26Unsigned draft MSA dated 4 Mar 2025 for the Growth tier, 1 Apr 2025 to 31 Mar 2026. Availability 99.5%, P1 first response 1 hour within business hours, subscription £44k a year billed quarterly. Not executed.
What it is: a draft Master Services Agreement between BB-Demo and Brakkevoort Logistics, stated as "Not yet executed" and open to comment from both parties. It covers the Growth tier plus the one-off Growth implementation.
Commits: if signed, the subscription is £44k annual and the implementation £12k one-off, "Total contract value: £56k". Billing is quarterly on 30 days from invoice, with a 10% of one month's fee credit for availability breaches.
Unusual: credits are "based on availability only", so a stale refresh gives no credit. The 1 hour P1 response is within business hours only.
Not settled: billing contacts, the customer's legal review of the data wording and the connector list are open. The customer signatory is "To be confirmed" and no signature or date appears. The evidence does not show whether an executed copy exists, so this draft cannot be taken as the contracted terms.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2026Source: object_read:doc_024_004
- Date start1 Apr 2025Source: object_read:doc_024_004
- Price£44,000Source: object_read:doc_024_004
- Availability99.5%Source: object_read:doc_024_004
- Priority 1 incident, first response1 hour, within business hoursSource: object_read:doc_024_004
- Nightly refreshComplete by 07:00 Customer local time on business daysComplete by 07:00 Customer local time on business days · Source: object_read:doc_024_004
- Service credit10% of one month's fee for that month, availability only10% of one month's fee for that month, availability only · Source: object_read:doc_024_004
- Subscription price£44,000, annualSource: object_read:doc_024_004
- Implementation fee£12,000, one-offSource: object_read:doc_024_004
- Billing frequencyquarterlySource: object_read:doc_024_004
- Payment terms30 days from the date of invoiceSource: object_read:doc_024_004
The document
Body
Brakkevoort Logistics - Master Services Agreement v2
Draft. Not yet executed. This version is dated 4 Mar 2025 and remains open to comment from both parties.
Parties
- Supplier: BB-Demo, London
- Customer: Brakkevoort Logistics, Rotterdam
BB-Demo will provide the company brain, built and run inside the Customer's own Snowflake account, on the terms below.
1. Term
The subscription starts on 1 Apr 2025 and ends on 31 Mar 2026, unless renewed or ended earlier in line with this agreement. The Customer will receive a renewal notice from BB-Demo ahead of the end date.
2. Services and tier
The Customer subscribes to the Growth tier of the company brain, together with the one-off Growth implementation described in the order lines below.
3. Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44k | 0% | £44k | Yes, annual |
| IMP-GROWTH | Implementation – Growth (8 weeks, up to 8 connectors) | 1 | £12k | 0% | £12k | No, one-off |
Read the whole document (3,056 characters)
Total contract value: £56k, made up of the annual subscription of £44k and the one-off implementation fee of £12k.
The annual recurring revenue under this agreement is the subscription line only. The implementation fee is a one-off and is not part of the annual price.
4. Billing and payment
- Billing frequency: quarterly.
- Payment terms: 30 days from the date of invoice.
- All amounts are in pounds sterling.
5. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| Priority 1 incident, first response | 1 hour, within business hours |
| Nightly refresh | Complete by 07:00 Customer local time on business days |
Service credits
If availability falls below the commitment in a month, the Customer is entitled to a service credit of 10% of one month's fee for that month. Service credits under this agreement are based on availability only. A late or stale data refresh is handled through the support process and does not give rise to a service credit.
6. Customer responsibilities
The Customer will give BB-Demo timely access to the systems to be connected, name a day-to-day contact, and keep its own administrator accounts in good order. Connector commitments depend on that access being given.
7. Data and confidentiality
The Customer's data stays in the Customer's own Snowflake account. BB-Demo will use it only to provide the services and will keep it confidential during and after the term.
8. Open points in this draft
- Customer to confirm the quarterly billing contacts.
- Customer legal review of the data and confidentiality wording is still to come.
- The connector list for the implementation is to be confirmed with the Customer's team.
Signatures
This draft is not signed.
| For BB-Demo | For Brakkevoort Logistics | |
|---|---|---|
| Name | Tom Ashdown | Authorised signatory |
| Title | Account Executive | To be confirmed by the Customer |
| Signature | ||
| Date |
Unusual terms
Current to 9 Oct 26- Service credit for availability only, none for stale refresh
- P1 response within business hours only
- Quarterly billing