Hollowmere Care Group - Master Services Agreement (signed)
Documentexecuted Hollowmere Care Group · contract · executed · 27 Mar 2026
Executed Enterprise Master Services Agreement, 1 Apr 2026 to 31 Mar 2027. Availability 99.9%, P1 first response 0.5 hours, annual recurring fees £120k plus £30k implementation, total contract value £150k.
What it says
What this says
As at Fri 9 Oct 2026Executed Enterprise Master Services Agreement, 1 Apr 2026 to 31 Mar 2027. Availability 99.9%, P1 first response 0.5 hours, annual recurring fees £120k plus £30k implementation, total contract value £150k.
What it is: the executed MSA between BG-Demo and Hollowmere Care Group, signed 27 Mar 2026. It states that it "supersedes every earlier draft of the agreement, including version two dated 13 Mar 2026".
Commits: Enterprise tier for one year, with availability of 99.9% and P1 first response of 0.5 hours. Recurring fees are "invoiced quarterly, with payment due 30 days from invoice".
Unusual: a 10% first-term discount on the subscription, a service credit covering availability and data freshness, and implementation of up to 12 connectors over twelve weeks.
Not settled: the document does not name the customer signatory, only "Authorised signatory". It states no renewal mechanism or notice period, and no connector go-live dates.
As found in this document
As at Fri 9 Oct 2026- Date end31 Mar 2027Source: the AI read of this record
- Date signed27 Mar 2026Source: the AI read of this record
- Date start1 Apr 2026Source: the AI read of this record
- Price£120,500Source: the AI read of this record
- Availability99.9%Source: the AI read of this record
- P1 first response0.5 hoursSource: the AI read of this record
- Service credit10% of one month's fee for each month with a breachSource: the AI read of this record
- Credit basisAvailability and data freshnessSource: the AI read of this record
- Annual recurring fees£120,500Source: the AI read of this record
- One-off implementation fee£30,000Source: the AI read of this record
- Total contract value£150,500Source: the AI read of this record
- BillingRecurring fees are invoiced quarterly, with payment due 30 days from invoiceSource: the AI read of this record
- Implementationtwelve weeks from the start date, up to 12 connectors, security review supportSource: the AI read of this record
The document
Body
Hollowmere Care Group - Master Services Agreement (signed)
Executed. Signed on 27 Mar 2026. This executed copy supersedes every earlier draft of the agreement, including version two dated 13 Mar 2026.
Parties
| Party | Details |
|---|---|
| Supplier | BG-Demo, London |
| Customer | Hollowmere Care Group, Leeds |
| BG-Demo account owner | Matteo Ricci, Account Executive |
| BG-Demo customer success manager | Hollie Grieve |
Purpose
BG-Demo provides B-Glass, built and run inside the Customer's own Snowflake account, so that the Customer can see family and commissioner contact, incidents and fee invoices per home.
Term
| Item | Value |
|---|---|
| Start date | 1 Apr 2026 |
| End date | 31 Mar 2027 |
| Tier | Enterprise |
Order lines
| SKU | Item | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | B-Glass – Enterprise | 1 | £125k | 10% | £112k | Recurring |
| ADD-USERS-10 | Additional 10 users | 2 | £4,000 | 0% | £8,000 | Recurring |
| IMP-ENTERPRISE | Implementation – Enterprise (12 weeks, security review, up to 12 connectors) | 1 | £30k | 0% | £30k | One-off |
Read the whole document (2,372 characters)
The discount applies to the first term only.
Fees and billing
- Annual recurring fees: £120k.
- One-off implementation fee: £30k.
- Total contract value: £150k.
- Recurring fees are invoiced quarterly, with payment due 30 days from invoice.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Freshness is credited separately from availability. A brain that was available but answering on stale data is a freshness breach.
Implementation
The implementation runs for twelve weeks from the start date and includes security review support, with the connectors listed in the implementation line.
Precedence
This executed agreement decides the contracted price and terms. Where a CRM record, an invoice or an earlier draft differs from it, this document prevails.
Signatures
| For BG-Demo | For Hollowmere Care Group | |
|---|---|---|
| Name | Matteo Ricci | Authorised signatory |
| Title | Account Executive | Authorised signatory of Hollowmere Care Group |
| Date signed | 27 Mar 2026 | 27 Mar 2026 |
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount on subscription
- Service credit covers data freshness
- Quarterly invoicing
- P1 first response 0.5 hours