Hollowmere Care Group - Master Services Agreement v2
Documentdraft Hollowmere Care Group · contract · draft · 13 Mar 2026
Unsigned draft MSA dated 13 Mar 2026 for the Enterprise tier, 1 Apr 2026 to 31 Mar 2027. Availability 99.9%, P1 first response 0.5 hours, total contract value £150k. Not binding until signed by both parties.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA dated 13 Mar 2026 for the Enterprise tier, 1 Apr 2026 to 31 Mar 2027. Availability 99.9%, P1 first response 0.5 hours, total contract value £150k. Not binding until signed by both parties.
What it is: a BG-Demo draft prepared for Hollowmere Care Group's review. It says "Not binding until signed by both parties" and both signature dates read "Not yet signed".
Commits: Enterprise subscription at £125k less 10% to £112k, plus two lots of additional users at £8,000. Recurring fees are £120k a year, invoiced quarterly, with a £30k one-off implementation fee.
Unusual: the first-term discount ends at renewal. Credits cover "Availability and data freshness" at 10% of one month's fee per breach month. Connector dates are not fixed: they "will be agreed in writing with engineering before they are committed".
Not settled: the connector list, the data protection wording and the customer signatory are all open. The evidence does not show whether an executed copy exists, and the term has already started by the as-of date, so the executed order form should be checked.
As found in this document
As at Fri 9 Oct 2026- Date end31 Mar 2027Source: the AI read of this record
- Date start1 Apr 2026Source: the AI read of this record
- Price£150,500Source: the AI read of this record
- Availability99.9%Source: the AI read of this record
- P1 first response0.5 hoursSource: the AI read of this record
- Service credit10% of one month's fee for each month with a breachSource: the AI read of this record
- Credit basisAvailability and data freshnessSource: the AI read of this record
- Annual recurring fees£120,500 (the subscription and the additional users)Source: the AI read of this record
- One-off implementation fee£30,000Source: the AI read of this record
- Total contract value£150,500Source: the AI read of this record
- BillingRecurring fees are invoiced quarterly. Payment terms are 30 days from invoice.Source: the AI read of this record
- Connector go-live dateswill be agreed in writing with engineering before they are committedSource: the AI read of this record
The document
Body
Hollowmere Care Group - Master Services Agreement v2
Draft. Prepared by BG-Demo on 13 Mar 2026 for review by Hollowmere Care Group. Not binding until signed by both parties.
Parties
| Party | Details |
|---|---|
| Supplier | BG-Demo, London |
| Customer | Hollowmere Care Group, Leeds, operator of residential and nursing care homes across Yorkshire and the North East |
| BG-Demo account owner | Matteo Ricci, Account Executive |
| BG-Demo customer success manager | Hollie Grieve |
Purpose
BG-Demo will provide B-Glass, built and run inside the Customer's own Snowflake account, so that the Customer can see family and commissioner contact, incidents and fee invoices per home. The Customer takes the Enterprise tier.
Term
| Item | Value |
|---|---|
| Start date | 1 Apr 2026 |
| End date | 31 Mar 2027 |
| Tier | Enterprise |
Order lines
Read the whole document (2,662 characters)
| SKU | Item | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | B-Glass – Enterprise | 1 | £125k | 10% | £112k | Recurring |
| ADD-USERS-10 | Additional 10 users | 2 | £4,000 | 0% | £8,000 | Recurring |
| IMP-ENTERPRISE | Implementation – Enterprise (12 weeks, security review, up to 12 connectors) | 1 | £30k | 0% | £30k | One-off |
The first-term discount applies to the subscription line only and ends at renewal.
Fees and billing
- Annual recurring fees: £120k (the subscription and the additional users).
- One-off implementation fee: £30k.
- Total contract value: £150k.
- Recurring fees are invoiced quarterly. Payment terms are 30 days from invoice.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Availability and freshness are measured separately. A brain that is available but answering on stale data counts as a freshness breach under this agreement.
Implementation and security review
The implementation runs for twelve weeks from the start date and includes security review support. Connector go-live dates will be agreed in writing with engineering before they are committed.
Open points in this draft
- The Customer's security team has yet to confirm the connector list.
- The Customer's legal team is reviewing the data protection wording.
- The signatory for the Customer is to be confirmed.
Signature
| For BG-Demo | For Hollowmere Care Group | |
|---|---|---|
| Name | Matteo Ricci | To be confirmed |
| Title | Account Executive | Authorised signatory |
| Date | Not yet signed | Not yet signed |
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount on subscription line, ends at renewal
- Service credit covers data freshness as well as availability
- Quarterly invoicing of recurring fees
- Connector dates not yet committed