Copperlane Payroll - Master Services Agreement (signed)
Documentexecuted Copperlane Payroll · contract · executed · 16 May 2025
Executed Master Services Agreement for the Starter tier, effective 1 Jun 2025 for 12 months to 31 May 2026. Availability 99.5%, P1 first response within 4 business hours, subscription £20k a year plus a £6,000 one-off implementation fee.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement for the Starter tier, effective 1 Jun 2025 for 12 months to 31 May 2026. Availability 99.5%, P1 first response within 4 business hours, subscription £20k a year plus a £6,000 one-off implementation fee.
What it is: the signed MSA between BG-Demo Limited and Copperlane Payroll for B-Glass on the Starter tier, dated 16 May 2025. Total Contract Value is stated as £26k.
Commits: "Complete refresh by 07:00 UK time on all business days" and "First response within 4 business hours" for P1. Subscription is payable in advance on 1 Jun 2025, with Net 30 days payment terms.
Unusual: service credits are the "sole remedy for availability breaches and are not cumulative". Renewal is by written agreement at least 30 days before expiry, not automatic.
Not settled: the term ended 31 May 2026, before the as-of date. The document does not show whether it was renewed, extended or replaced, or what any later price is. It names no signatories beyond the title Director on each side.
As found in this document
As at Fri 9 Oct 2026- Date end31 May 2026Source: the AI read of this record
- Date signed16 May 2025Source: the AI read of this record
- Date start1 Jun 2025Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5% uptime (measured monthly)Source: the AI read of this record
- Data refreshComplete refresh by 07:00 UK time on all business daysSource: the AI read of this record
- Priority 1 supportFirst response within 4 business hoursSource: the AI read of this record
- Service creditsIf monthly availability falls below 99.5%, BG-Demo will credit 5% of one month's subscription fee.Source: the AI read of this record
- Subscription fee£19,500 payable in advance on 1 Jun 2025Source: the AI read of this record
- Implementation fee£6,000 payable within 30 days of invoiceSource: the AI read of this record
- Payment termsNet 30 days from invoiceSource: the AI read of this record
- Implementationwithin 4 weeks from the service start dateSource: the AI read of this record
- Renewal noticeThe Customer may renew by written agreement at least 30 days before expiry.Source: the AI read of this record
The document
Body
Copperlane Payroll - Master Services Agreement (signed)
1. Parties and Effective Date
This Agreement is entered into between BG-Demo Limited ("BG-Demo") and Copperlane Payroll ("Customer").
Effective Date: 1 Jun 2025 Term: 12 months, ending 31 May 2026
2. Services
BG-Demo will provide B-Glass on the Starter tier. The service comprises:
- Unified queryable data layer within the Customer's Snowflake account
- Connection to up to 4 data systems
- Search, questions and basic dashboard capabilities
- Up to 15 users (soft limit) and one team
3. Pricing and Payment
| Item | Quantity | Unit Price | Net | Recurring |
|---|---|---|---|---|
| B-Glass – Starter | 1 | £20k | £20k | Annual |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | £6,000 | One-off |
Total Contract Value: £26k
- Subscription fee of £20k payable in advance on 1 Jun 2025
- Implementation fee of £6,000 payable within 30 days of invoice
- Payment terms: Net 30 days from invoice
4. Service Levels
Availability: 99.5% uptime (measured monthly)
Data Refresh: Complete refresh by 07:00 UK time on all business days
Read the whole document (2,637 characters)
Priority 1 Support: First response within 4 business hours
Service Credits: If monthly availability falls below 99.5%, BG-Demo will credit 5% of one month's subscription fee.
Service credits are the Customer's sole remedy for availability breaches and are not cumulative.
5. Implementation
BG-Demo will deliver implementation within 4 weeks from the service start date. This includes:
- System configuration and connector setup
- Initial data loading
- User administration and training
- Handover to Customer's team
6. Confidentiality
Each party will maintain the confidentiality of the other's sensitive information and will not disclose it without prior written consent, except as required by law.
7. Limitation of Liability
Neither party shall be liable for indirect, incidental or consequential damages arising from this Agreement.
8. Term and Termination
This Agreement runs for 12 months from 1 Jun 2025 to 31 May 2026. The Customer may renew by written agreement at least 30 days before expiry.
Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
9. General
This Agreement is governed by the laws of England and Wales. It constitutes the entire agreement between the parties.
Signatures
BG-Demo Limited
_________________________________ Director Date: 16 May 2025
Copperlane Payroll
_________________________________ Director Date: 16 May 2025
Unusual terms
As at Fri 9 Oct 2026- Service credits are sole remedy and not cumulative
- Renewal by written agreement only, no auto-renewal
- Breach cure period of 30 days