Copperlane Payroll - Master Services Agreement v2
Documentdraft Copperlane Payroll · contract · draft · 1 May 2025
Unsigned draft MSA for the Starter tier, 1 Jun 2025 to 31 May 2026. States 99.5% availability, P1 first response within 4 business hours, and £26k total contract value: £20k subscription plus £6,000 implementation. Not executed.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA for the Starter tier, 1 Jun 2025 to 31 May 2026. States 99.5% availability, P1 first response within 4 business hours, and £26k total contract value: £20k subscription plus £6,000 implementation. Not executed.
What it is: a draft Master Services Agreement between BG-Demo Limited and Copperlane Payroll for the Starter tier. It is marked "DRAFT" and says "Signature blocks will be added to the final executed version."
Commits: availability of 99.5% measured monthly, refresh by 07:00 UK time on business days, and P1 first response within 4 business hours. The subscription is £20k payable in advance and the implementation fee £6,000 within 30 days of invoice.
Unusual: the credit is 5% of one month's subscription fee and is the "sole remedy" for availability breaches. Renewal is by written agreement at least 30 days before expiry.
Not settled: the text does not show that this was ever signed. Only an executed order form or contract can fix the terms, and the 31 May 2026 end date is already past, so no renewal terms are stated.
As found in this document
As at Fri 9 Oct 2026- Date end31 May 2026Source: the AI read of this record
- Date start1 Jun 2025Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5% uptime (measured monthly)Source: the AI read of this record
- Data refreshComplete refresh by 07:00 UK time on all business daysSource: the AI read of this record
- Priority 1 supportFirst response within 4 business hoursSource: the AI read of this record
- Service creditsIf monthly availability falls below 99.5%, BG-Demo will credit 5% of one month's subscription fee.Source: the AI read of this record
- Subscription fee£19,500 payable in advance on 1 Jun 2025Source: the AI read of this record
- Implementation fee£6,000 payable within 30 days of invoiceSource: the AI read of this record
- Payment termsNet 30 days from invoiceSource: the AI read of this record
- Implementation deliverywithin 4 weeks from the service start dateSource: the AI read of this record
- Total contract value£25,500Source: the AI read of this record
The document
Body
Copperlane Payroll - Master Services Agreement v2
DRAFT
1. Parties and Effective Date
This Agreement is entered into between BG-Demo Limited ("BG-Demo") and Copperlane Payroll ("Customer").
Effective Date: 1 Jun 2025 Term: 12 months, ending 31 May 2026
2. Services
BG-Demo will provide B-Glass on the Starter tier. The service comprises:
- Unified queryable data layer within the Customer's Snowflake account
- Connection to up to 4 data systems
- Search, questions and basic dashboard capabilities
- Up to 15 users (soft limit) and one team
3. Pricing and Payment
| Item | Quantity | Unit Price | Net | Recurring |
|---|---|---|---|---|
| B-Glass – Starter | 1 | £20k | £20k | Annual |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | £6,000 | One-off |
Total Contract Value: £26k
- Subscription fee of £20k payable in advance on 1 Jun 2025
- Implementation fee of £6,000 payable within 30 days of invoice
- Payment terms: Net 30 days from invoice
4. Service Levels
Availability: 99.5% uptime (measured monthly)
Data Refresh: Complete refresh by 07:00 UK time on all business days
Read the whole document (2,551 characters)
Priority 1 Support: First response within 4 business hours
Service Credits: If monthly availability falls below 99.5%, BG-Demo will credit 5% of one month's subscription fee.
Service credits are the Customer's sole remedy for availability breaches and are not cumulative.
5. Implementation
BG-Demo will deliver implementation within 4 weeks from the service start date. This includes:
- System configuration and connector setup
- Initial data loading
- User administration and training
- Handover to Customer's team
6. Confidentiality
Each party will maintain the confidentiality of the other's sensitive information and will not disclose it without prior written consent, except as required by law.
7. Limitation of Liability
Neither party shall be liable for indirect, incidental or consequential damages arising from this Agreement.
8. Term and Termination
This Agreement runs for 12 months from 1 Jun 2025 to 31 May 2026. The Customer may renew by written agreement at least 30 days before expiry.
Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
9. General
This Agreement is governed by the laws of England and Wales. It constitutes the entire agreement between the parties.
This is a draft document. Signature blocks will be added to the final executed version.
Unusual terms
As at Fri 9 Oct 2026- Service credits are sole remedy for availability breaches
- Renewal by written agreement at least 30 days before expiry
- Draft with no signature blocks