Fairhallow Travel - Order Form (signed)
Documentexecuted Fairhallow Travel · order form · executed · 13 Dec 2024
Executed order form dated 13 Dec 2024 for the Growth tier: £40k annual subscription after a 10% first-term discount, plus a £12k one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term 1 Jan 2025 to 31 Dec 2025.
What it says
What this says
As at Fri 9 Oct 2026Executed order form dated 13 Dec 2024 for the Growth tier: £40k annual subscription after a 10% first-term discount, plus a £12k one-off implementation. Availability 99.5%, P1 first response 1 business hour. Term 1 Jan 2025 to 31 Dec 2025.
What it is: an executed order form between Fairhallow Travel and BG-Demo, signed on 13 Dec 2024 under the Master Services Agreement and the Data Processing Agreement. It sets the Growth subscription and implementation.
Commits: "Annual recurring subscription | £40k" billed annual, in advance, with payment 30 days from the date of invoice. Service levels are 99.5% availability and "1 business hour" for P1 first response.
Unusual: the 10% discount "applies to the subscription for the first term only", so the list price of £44k is the baseline at renewal. Credits are "Availability only", with none for data freshness.
Not settled: the stated end date is 31 Dec 2025, and the text does not say whether it auto-renews or what notice applies. Any later renewal or successor paper is not shown here, and the Fairhallow signatory is named only as an authorised signatory with the title Director.
As found in this document
As at Fri 9 Oct 2026- Date end31 Dec 2025Source: the AI read of this record
- Date signed13 Dec 2024Source: the AI read of this record
- Date start1 Jan 2025Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Service credit basisAvailability onlySource: the AI read of this record
- Service credit10% of one month's fee for a month in which availability is missedSource: the AI read of this record
- Annual recurring subscription£39,600Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value£51,600Source: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from the date of invoiceSource: the AI read of this record
- Implementation scopeup to eight connectors over eight weeksSource: the AI read of this record
The document
Body
Fairhallow Travel - Order Form (signed)
Status: Executed
Version: one
Order date: 13 Dec 2024
Parties
| Customer | Fairhallow Travel, Manchester |
| Supplier | BG-Demo, London |
| Account owner | Tom Ashdown, Account Executive |
| Customer success manager | Marcus Bell |
| Governing terms | The Master Services Agreement between the parties and the Data Processing Agreement signed on 13 Dec 2024 |
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass - Growth (annual subscription) | 1 | £44k | 10% | £40k | Yes |
| IMP-GROWTH | Implementation - Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No |
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring subscription | £40k |
| One-off implementation fee | £12k |
| Total contract value | £52k |
The discount of 10% applies to the subscription for the first term only. The implementation fee is a one-off, fixed fee and is not part of the annual recurring amount.
Term
Read the whole document (2,335 characters)
| Tier | Growth |
| Start date | 1 Jan 2025 |
| End date | 31 Dec 2025 |
Billing and payment
- Billing frequency: annual, in advance.
- Payment terms: 30 days from the date of invoice.
- All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit basis | Availability only |
| Service credit | 10% of one month's fee for a month in which availability is missed |
The nightly refresh follows the standard service level for the Growth tier. Service credits are not available for data freshness under this order form.
Scope notes
- The brain is built and run inside the Customer's own Snowflake account.
- The Growth tier includes the standard allowances for users and connectors, the dashboards builder and quarterly business reviews.
- The implementation covers up to eight connectors over eight weeks.
Signatures
Signed by the parties' authorised representatives on 13 Dec 2024.
| For Fairhallow Travel | For BG-Demo | |
|---|---|---|
| Name | Authorised signatory | Tom Ashdown |
| Title | Director, Fairhallow Travel | Account Executive |
| Date | 13 Dec 2024 | 13 Dec 2024 |
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount on subscription
- Service credits for availability only, none for data freshness