Fairhallow Travel - Master Services Agreement (signed)
Documentexecuted Fairhallow Travel · contract · executed · 13 Dec 2024
Executed Master Services Agreement for the Growth tier, signed 13 Dec 2024, term 1 Jan 2025 to 31 Dec 2025. Availability 99.5%, P1 first response 1 hour, subscription £40k net after a 10% first-term discount, total contract value £52k.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement for the Growth tier, signed 13 Dec 2024, term 1 Jan 2025 to 31 Dec 2025. Availability 99.5%, P1 first response 1 hour, subscription £40k net after a 10% first-term discount, total contract value £52k.
What it is: the executed MSA between BG-Demo and Fairhallow Travel for the Growth tier. It states "This executed copy supersedes all earlier drafts held in the same folder."
Commits: availability of 99.5% and P1 first response of 1 hour, with a service credit of 10% of one month's fee for an availability breach. Billing is annual in advance, payment 30 days from invoice.
Unusual: the 10% discount is on the first term only, so the £44k list line applies from the next term. Credits are availability only; data freshness is not credited on Growth.
Not settled: the text gives an end date of 31 Dec 2025 but states no renewal mechanism or auto-renewal. The customer signatory's name is blank, so the evidence does not show who signed for Fairhallow Travel. It does not show what happened after the term ended.
As found in this document
As at Fri 9 Oct 2026- Date end31 Dec 2025Source: the AI read of this record
- Date signed13 Dec 2024Source: the AI read of this record
- Date start1 Jan 2025Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 hourSource: the AI read of this record
- Service credit10% of one month's fee, for an availability breachSource: the AI read of this record
- Annual recurring subscription£39,600Source: the AI read of this record
- One-off implementation£12,000Source: the AI read of this record
- Total contract value£51,600Source: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
- Implementation scope8 weeks, up to 8 connectorsSource: the AI read of this record
The document
Body
Fairhallow Travel - Master Services Agreement (signed)
Status: Executed. Signed on 13 Dec 2024. This executed copy supersedes all earlier drafts held in the same folder.
Parties
| Party | Role |
|---|---|
| BG-Demo | Supplier of B-Glass, built and run inside the customer's own Snowflake account |
| Fairhallow Travel | Customer, a business travel management company based in Manchester |
Account owner at BG-Demo: Tom Ashdown. Customer success manager: Marcus Bell.
Term
- Start date: 1 Jan 2025
- End date: 31 Dec 2025
- Billing frequency: annual, in advance
- Payment terms: 30 days from invoice
Order lines
| SKU | Description | Qty | Unit price | Discount | Net |
|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth (annual subscription) | 1 | £44k | 10% | £40k |
| IMP-GROWTH | Implementation – Growth (8 weeks, up to 8 connectors) | 1 | £12k | 0% | £12k |
The implementation fee is one-off. The discount applies to the first term only.
Contract value
| Item | Amount |
|---|---|
| Annual recurring subscription | £40k |
| One-off implementation | £12k |
| Total contract value | £52k |
Service levels
Read the whole document (1,975 characters)
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 hour |
| Service credit | 10% of one month's fee, for an availability breach |
Credits under this agreement are based on availability only. Data freshness is not a credited measure on the Growth tier.
Services included
The Growth tier covers several teams, pages, chat and search, the dashboards builder and quarterly business reviews. Connectors are configured during implementation and the brain reads from the customer's chosen systems into its Snowflake account.
Signatures
Signed by the authorised signatories of both parties on 13 Dec 2024.
| BG-Demo | Fairhallow Travel | |
|---|---|---|
| Name | Tom Ashdown | |
| Title | Account Executive | Authorised signatory |
| Date | 13 Dec 2024 | 13 Dec 2024 |
Unusual terms
As at Fri 9 Oct 2026- 10% discount on first term only
- credits for availability only, not data freshness