Fairhallow Travel - Master Services Agreement v2
Documentdraft Fairhallow Travel · contract · draft · 25 Nov 2024
Unsigned draft MSA prepared 25 Nov 2024 for a Growth subscription, 1 Jan 2025 to 31 Dec 2025. Availability 99.5%, P1 first response 1 hour. Subscription £40k after a 10% first-term discount, plus £12k implementation.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA prepared 25 Nov 2024 for a Growth subscription, 1 Jan 2025 to 31 Dec 2025. Availability 99.5%, P1 first response 1 hour. Subscription £40k after a 10% first-term discount, plus £12k implementation.
What it is: a draft Master Services Agreement prepared by Tom Ashdown, stating "Not binding until signed by both parties." The signature block is empty, so the text does not show that it was ever executed.
Commits: Growth tier at £44k less 10% gives £40k a year, plus £12k one-off implementation, total contract value £52k. Service levels are 99.5% availability and 1 hour P1 first response, billed annually in advance on 30 days from invoice.
Unusual: a 10% discount on the first term only. Credits are availability only: "Data freshness is not a credited measure on the Growth tier."
Not settled: the connector list, the customer's named signatory and the data protection wording are open. Any executed order form would override this draft, and the text does not show whether one exists.
As found in this document
As at Fri 9 Oct 2026- Date end31 Dec 2025Source: the AI read of this record
- Date start1 Jan 2025Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 hourSource: the AI read of this record
- Service credit10% of one month's fee, for an availability breachSource: the AI read of this record
- Annual recurring subscription£39,600Source: the AI read of this record
- One-off implementation£12,000Source: the AI read of this record
- Total contract value£51,600Source: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
The document
Body
Fairhallow Travel - Master Services Agreement v2
Status: Draft. Prepared by Tom Ashdown, Account Executive, BG-Demo, on 25 Nov 2024. Not binding until signed by both parties. Commercial points remain open for Fairhallow Travel's review.
Parties
| Party | Role |
|---|---|
| BG-Demo | Supplier of B-Glass, built and run inside the customer's own Snowflake account |
| Fairhallow Travel | Customer, a business travel management company based in Manchester |
Account owner at BG-Demo: Tom Ashdown. Customer success manager: Marcus Bell.
Term
- Start date: 1 Jan 2025
- End date: 31 Dec 2025
- Billing frequency: annual, in advance
- Payment terms: 30 days from invoice
Order lines
| SKU | Description | Qty | Unit price | Discount | Net |
|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth (annual subscription) | 1 | £44k | 10% | £40k |
| IMP-GROWTH | Implementation – Growth (8 weeks, up to 8 connectors) | 1 | £12k | 0% | £12k |
The implementation fee is one-off. The discount applies to the first term only.
Contract value
Read the whole document (2,271 characters)
| Item | Amount |
|---|---|
| Annual recurring subscription | £40k |
| One-off implementation | £12k |
| Total contract value | £52k |
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 hour |
| Service credit | 10% of one month's fee, for an availability breach |
Credits under this agreement are based on availability only. Data freshness is not a credited measure on the Growth tier.
Services included
The Growth tier covers several teams, pages, chat and search, the dashboards builder and quarterly business reviews. Connectors are configured during implementation and the brain reads from the customer's chosen systems into its Snowflake account.
Open points
- Fairhallow Travel to confirm the list of connectors to be live at go-live.
- Fairhallow Travel to confirm the named signatory for its side.
- Legal wording on data protection to be reviewed by the customer's team before signature.
Signature
| BG-Demo | Fairhallow Travel | |
|---|---|---|
| Name | ||
| Title | Account Executive | Authorised signatory |
| Date |
This draft will be superseded by the signed copy once both parties have executed it.
Unusual terms
As at Fri 9 Oct 2026- 10% discount on first term only
- credits for availability only, not data freshness