Tidecombe Housing - Order Form (signed)
Documentexecuted Tidecombe Housing · order form · executed · 12 Feb 2025
Signed order form for the Starter tier at £20k for 12 months from 1 Mar 2025. It commits 99.5% uptime and a 4 business hours P1 response. It renews automatically for 12-month terms unless notice is given 30 days before expiry.
What it says
What this says
As at Fri 9 Oct 2026Signed order form for the Starter tier at £20k for 12 months from 1 Mar 2025. It commits 99.5% uptime and a 4 business hours P1 response. It renews automatically for 12-month terms unless notice is given 30 days before expiry.
What it is: an order form between Tidecombe Housing and BG-Demo Limited for the Starter subscription, dated 12 Feb 2025 and stored as executed. BG-Demo's side is Tom Ashdown, Account Executive; the customer signs as "Director" with no name given.
Commits: "99.5% uptime, measured on business days", P1 response of "4 business hours", and a service credit of "5% of monthly subscription fee if availability falls below 99.5%". Data refresh is "Complete by 07:00 customer local time on business days", billed annually in advance on 30 days net.
Unusual: "This agreement renews for successive 12-month terms unless either party provides written notice 30 days before expiry." The form labels the £20k as Annual Recurring Revenue, and the discount column is empty.
Not settled: the initial term ended on 28 Feb 2026, and the document does not show whether notice was given or what renewal pricing applies. The signature lines are blank in the text, so execution rests on the title and stored status.
As found in this document
As at Fri 9 Oct 2026- Date end28 Feb 2026Source: the AI read of this record
- Date renewal28 Feb 2026Source: the AI read of this record
- Date signed12 Feb 2025Source: the AI read of this record
- Date start1 Mar 2025Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5% uptime, measured on business daysSource: the AI read of this record
- P1 Response Time4 business hoursSource: the AI read of this record
- Service Credits5% of monthly subscription fee if availability falls below 99.5%Source: the AI read of this record
- Data RefreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Invoice FrequencyAnnual, in advanceSource: the AI read of this record
- Amount Due£19,500Source: the AI read of this record
- Payment Terms30 days net from invoice dateSource: the AI read of this record
- Noticewritten notice 30 days before expirySource: the AI read of this record
The document
Body
Tidecombe Housing - Order Form (signed)
Parties
This Order Form is entered into by:
Customer: Tidecombe Housing, Birmingham
Supplier: BG-Demo Limited, London, UK
Services
Tidecombe Housing subscribes to B-Glass – Starter tier:
| Description | Quantity | Unit Price | Discount | Net |
|---|---|---|---|---|
| B-Glass – Starter Subscription | 1 | £20k | , | £20k |
Total Contract Value: £20k
Annual Recurring Revenue: £20k
Term
Start Date: 1 Mar 2025
End Date: 28 Feb 2026
Duration: 12 months
This agreement renews for successive 12-month terms unless either party provides written notice 30 days before expiry.
Service Levels
| Service Level | Commitment |
|---|---|
| Availability | 99.5% uptime, measured on business days |
| P1 Response Time | 4 business hours |
| Service Credits | 5% of monthly subscription fee if availability falls below 99.5% |
| Data Refresh | Complete by 07:00 customer local time on business days |
What Is Included
- Up to 15 users
- Up to 4 data connectors
- Pages, chat and search capabilities
- Six-monthly check-in with BG-Demo
Billing and Payment
Read the whole document (1,559 characters)
Invoice Frequency: Annual, in advance
Amount Due: £20k
Payment Terms: 30 days net from invoice date
Currency: British pounds (GBP)
Signatures
For Tidecombe Housing:
Signature: _______________________________
Title: Director
Date: 12 Feb 2025
For BG-Demo Limited:
Signature: _______________________________
Tom Ashdown Account Executive
Date: 12 Feb 2025
Unusual terms
As at Fri 9 Oct 2026- Auto-renews for successive 12-month terms
- 30 days written notice before expiry
- Form labels £19,500 as Annual Recurring Revenue