Tidecombe Housing - Master Services Agreement (signed)
Documentexecuted Tidecombe Housing · contract · executed · 26 Jan 2024
Executed Master Services Agreement dated 26 Jan 2024 for the Starter tier, term 1 Mar 2024 to 28 Feb 2025. Availability 99.5%, P1 first response within 4 business hours, subscription £19k payable annually in advance, total contract value £25k.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement dated 26 Jan 2024 for the Starter tier, term 1 Mar 2024 to 28 Feb 2025. Availability 99.5%, P1 first response within 4 business hours, subscription £19k payable annually in advance, total contract value £25k.
What it is: the signed MSA between BG-Demo Limited and Tidecombe Housing, covering B-Glass on the customer's Snowflake account under the Starter tier. Signed for BG-Demo by Tom Ashdown, Account Executive, dated 26 Jan 2024.
Commits: "System availability of 99.5% measured monthly", P1 first response "within 4 business hours", and data refresh "by 07:00 customer local time on business days". Invoices are due within 30 days, billed annually.
Unusual: a 5% discount on the £20k list price gives £19k. Termination is on "90 days' written notice at the end of the initial term".
Not settled: the customer signatory is not named and the customer signature line shows only a date. The text does not state any renewal or auto-renewal, and does not show what happened after 28 Feb 2025. A separate Data Processing Agreement is referred to but not included.
As found in this document
As at Fri 9 Oct 2026- Date end28 Feb 2025Source: the AI read of this record
- Date signed26 Jan 2024Source: the AI read of this record
- Date start1 Mar 2024Source: the AI read of this record
- Price£18,525Source: the AI read of this record
- AvailabilitySystem availability of 99.5% measured monthlySource: the AI read of this record
- P1 first responsewithin 4 business hoursSource: the AI read of this record
- Data refreshcompleted by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit5% of one month's subscription fee for each month availability falls below 99.5%Source: the AI read of this record
- Subscription price£18,525 payable in advanceSource: the AI read of this record
- Implementation fee£6,000 (4 weeks, up to 4 connectors)Source: the AI read of this record
- Total Contract Value£24,525Source: the AI read of this record
- Payment termsInvoices are due within 30 days. Billing frequency is annual.Source: the AI read of this record
- Termination90 days' written notice at the end of the initial termSource: the AI read of this record
The document
Body
Tidecombe Housing - Master Services Agreement
1. Parties
This Master Services Agreement ("Agreement") is between BG-Demo Limited, a company registered in England and Wales ("BG-Demo"), and Tidecombe Housing, a housing association registered in England ("Customer").
2. Services
BG-Demo will provide access to B-Glass, a queryable data layer configured to Customer's Snowflake account, connecting Customer's CRM, call recordings, emails, helpdesk tickets, product usage, finance and HR data.
3. Term
Service begins on 1 Mar 2024 and runs for one year until 28 Feb 2025.
4. Tier and Pricing
Customer subscribes to the Starter tier.
| Item | Quantity | Unit Price | Discount | Net |
|---|---|---|---|---|
| B-Glass – Starter | 1 | £20k | 5% | £19k |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | , | £6,000 |
| Total Contract Value | £25k |
The annual recurring subscription of £19k is payable in advance.
5. Billing and Payment
Invoices are due within 30 days. Billing frequency is annual.
6. Service Levels
Read the whole document (1,865 characters)
BG-Demo commits to:
- System availability of 99.5% measured monthly
- First response to Priority 1 incidents within 4 business hours
- Data refresh completed by 07:00 customer local time on business days
- Service credit of 5% of one month's subscription fee for each month availability falls below 99.5%
7. Confidentiality and Data Protection
Both parties agree to keep confidential information secure. A separate Data Processing Agreement governs the handling of personal data.
8. Termination
Either party may terminate on 90 days' written notice at the end of the initial term.
Signature Block
For BG-Demo Limited:
___________________________ Tom Ashdown, Account Executive 26 Jan 2024
For Tidecombe Housing:
___________________________ 26 Jan 2024
Unusual terms
As at Fri 9 Oct 2026- 5% first-term discount on Starter list price
- One-year initial term with no stated renewal
- 90 days' notice of termination at end of initial term