Tidecombe Housing - Master Services Agreement v2
Documentdraft Tidecombe Housing · contract · draft · 10 Jan 2024
Draft Master Services Agreement v2 between BG-Demo Limited and Tidecombe Housing for the Starter tier, 1 Mar 2024 to 28 Feb 2025. Availability 99.5%, P1 first response within 4 business hours. Subscription £19k after a 5% discount; total contract value £25k.
What it says
What this says
As at Fri 9 Oct 2026Draft Master Services Agreement v2 between BG-Demo Limited and Tidecombe Housing for the Starter tier, 1 Mar 2024 to 28 Feb 2025. Availability 99.5%, P1 first response within 4 business hours. Subscription £19k after a 5% discount; total contract value £25k.
What it is: a contract marked DRAFT, version 2, created and modified on 10 Jan 2024. The text names BG-Demo Limited and Tidecombe Housing as parties and covers a one-year Starter subscription plus implementation.
Commits: "System availability of 99.5% measured monthly", P1 first response "within 4 business hours", and data refresh "by 07:00 customer local time on business days". The service credit is 5% of one month's subscription fee for each month availability falls below 99.5%.
Unusual: a 5% first-term discount on the £20k list price, giving £19k. Termination is on "90 days' written notice at the end of the initial term", and no auto-renewal clause appears.
Not settled: the document does not show signature, so it is an open item rather than contracted terms. Any executed order form or MSA would take precedence, and none is in this record. It does not state renewal terms or connector go-live dates.
As found in this document
As at Fri 9 Oct 2026- Date end28 Feb 2025Source: the AI read of this record
- Date start1 Mar 2024Source: the AI read of this record
- Price£18,525Source: the AI read of this record
- Availability99.5% measured monthlySource: the AI read of this record
- P1 first responsewithin 4 business hoursSource: the AI read of this record
- Data refreshcompleted by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit5% of one month's subscription fee for each month availability falls below 99.5%Source: the AI read of this record
- Subscription£18,525 payable in advanceSource: the AI read of this record
- Implementation£6,000 (4 weeks, up to 4 connectors)Source: the AI read of this record
- Total Contract Value£24,525Source: the AI read of this record
- PaymentInvoices are due within 30 days. Billing frequency is annual.Source: the AI read of this record
- Termination90 days' written notice at the end of the initial termSource: the AI read of this record
The document
Body
Tidecombe Housing - Master Services Agreement v2
DRAFT
1. Parties
This Master Services Agreement ("Agreement") is between BG-Demo Limited, a company registered in England and Wales ("BG-Demo"), and Tidecombe Housing, a housing association registered in England ("Customer").
2. Services
BG-Demo will provide access to B-Glass, a queryable data layer configured to Customer's Snowflake account, connecting Customer's CRM, call recordings, emails, helpdesk tickets, product usage, finance and HR data.
3. Term
Service begins on 1 Mar 2024 and runs for one year until 28 Feb 2025.
4. Tier and Pricing
Customer subscribes to the Starter tier.
| Item | Quantity | Unit Price | Discount | Net |
|---|---|---|---|---|
| B-Glass – Starter | 1 | £20k | 5% | £19k |
| Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | , | £6,000 |
| Total Contract Value | £25k |
The annual recurring subscription of £19k is payable in advance.
5. Billing and Payment
Invoices are due within 30 days. Billing frequency is annual.
6. Service Levels
Read the whole document (1,695 characters)
BG-Demo commits to:
- System availability of 99.5% measured monthly
- First response to Priority 1 incidents within 4 business hours
- Data refresh completed by 07:00 customer local time on business days
- Service credit of 5% of one month's subscription fee for each month availability falls below 99.5%
7. Confidentiality and Data Protection
Both parties agree to keep confidential information secure. A separate Data Processing Agreement governs the handling of personal data.
8. Termination
Either party may terminate on 90 days' written notice at the end of the initial term.
Unusual terms
As at Fri 9 Oct 2026- 5% first-term discount
- 90 days' written notice at end of initial term