Calderbrook Housing Group - QBR
Documentfinal Calderbrook Housing Group · QBR deck · final · 27 Apr 2026
Growth tier QBR deck held on 27 Apr 2026, prepared by Daniel Okafor. It reports active users falling by more than a quarter against 40 licences, no overdue invoices, and a term ending 1 Sep 2026. It states no service levels or new price.
What it says
What this says
As at Fri 9 Oct 2026Growth tier QBR deck held on 27 Apr 2026, prepared by Daniel Okafor. It reports active users falling by more than a quarter against 40 licences, no overdue invoices, and a term ending 1 Sep 2026. It states no service levels or new price.
What it is: a customer-facing QBR deck, stored as final, written by the Customer Success Manager for Calderbrook Housing Group. It says "the usage picture is softer than I would like" and names narrow usage, falling activity and renewal timing as risks.
Commits: it binds no one contractually. It proposes four actions, including "Confirm renewal pricing in writing" for Tom Ashdown, and states contracted annual recurring revenue of £44k.
Unusual: the deck is candid about weak value and has no measured value figure. It raises in-house build as an unstated alternative.
Not settled: the reason for the fall in users, any renewal price, and whether the term was renewed. The 1 Sep 2026 end date has passed and the deck does not show the outcome.
As found in this document
As at Fri 9 Oct 2026- Date end1 Sep 2026Source: the AI read of this record
- Date renewal1 Sep 2026Source: the AI read of this record
Body
Calderbrook Housing Group - QBR
Quarterly business review, Growth tier Held on Monday 27 April 2026 Prepared by Daniel Okafor, Customer Success Manager, BG-Demo Account owner: Tom Ashdown
Purpose of this review
Thank you for your time. This review looks at how B-Glass is being used at Calderbrook Housing Group, what that tells us about the value you are getting, and what we should agree together before the current term ends on 1 September 2026.
I want to be straightforward from the start: the usage picture is softer than I would like, and I would rather we talked about it openly now than later.
Your account at a glance
| Item | Position |
|---|---|
| Organisation | Calderbrook Housing Group, Leeds |
| Sector | Housing association |
| Tier | Growth |
| Customer since | Monday 2 September 2024 |
| Contracted annual recurring revenue | £44k |
| Licensed users | 40 |
| Current term ends | 1 September 2026 |
| Overdue invoices | None |
Read the whole document (4,954 characters)
Calderbrook bought the brain so that the business-intelligence team could bring tenant calls, repairs tickets, complaints and rent arrears into one board-ready picture. That purpose is the yardstick for everything below.
Usage: where we are
- Active users. Only a handful of the licensed users are active in a typical month. Against 40 licensed users, that is a small share of what the contract allows.
- Trend. The number of active users has fallen by more than a quarter compared with the previous quarter. The fall is steady rather than a single sudden drop.
- Reading it. Users above the included number would be headroom for an upgrade. Here the opposite is true: the licence is far larger than the audience actually using it.
What the figures do not show is the reason. They do not tell us whether people have moved on, changed how they work, or simply stopped finding the answers they need. That is the first thing I would like to understand from you.
Value delivered
What the brain was bought to do, and what we can say today:
| Intended outcome | What we can say |
|---|---|
| One picture across tenant calls, repairs, complaints and arrears | The sources are connected and the picture exists, but a small group relies on it |
| Board-ready reporting from the business-intelligence team | This is the clearest use, and it depends on a few people |
| Wider adoption beyond the core team | Not yet visible in usage |
We do not have a measured value figure for Calderbrook, such as hours saved on reconciliation. I would like to build that with your team rather than assert one.
Support and service
- Tickets. One ticket was raised in the last month, and none was high priority.
- Service levels. Nothing in the support record points to a service miss against the Growth service levels.
- Invoices. Payments are up to date, with nothing overdue.
Few tickets from a shrinking user base can be quiet satisfaction, but it can also be silence. Given the fall in active users, I am treating it with caution rather than reading it as good news.
Risks we should name
- Narrow usage. A small group of people carries most of the value, so the account is exposed if any of them move on.
- Falling activity. The trend is downward, and the longer it continues the harder it is to make the case for the subscription at renewal.
- Renewal timing. The term ends on 1 September 2026. The renewal will fall under the current price book, so the price conversation needs to be held with a clear value case in hand.
- Unstated alternatives. I do not know whether Calderbrook is weighing other ways of doing this work, including building in-house. I would rather hear it from you directly.
What we propose
| Action | Who | By when |
|---|---|---|
| Short conversation with the business-intelligence team to understand why activity has fallen | Daniel Okafor with the Calderbrook team | Within the next fortnight |
| Review which of the 40 licences are genuinely needed and agree a sensible shape for the next term | Daniel Okafor and Tom Ashdown | Before the end of next month |
| Build a simple, measured value case against the original outcomes | Daniel Okafor, with your analysts | Ahead of the renewal conversation |
| Confirm renewal pricing in writing | Tom Ashdown | Well before 1 September 2026 |
Questions for you
- How is the team finding it day to day, and who is asking the questions now?
- Has anything changed in the systems feeding tenant calls, repairs or arrears that might have made answers less useful?
- What would make the brain indispensable to the board reporting cycle?
Next steps
Just to close the loop: I will come back to you with a proposed time for the working session with your team, and I will share the draft value case once we have spoken. If there is anything in this review you disagree with, please say so. It will help us far more than a polite nod.
Best wishes, Daniel